CSR – Blended Account | Competitive Salary Up to ₱36K

Stark BPO Services; Pasay; On-site; PHP 366,000 - 438,000; Full time

Benefits offered by this job

Job summary

Stark BPO Services in Pasay City, Metro Manila, Philippines, is hiring a Customer Service Representative for a blended account. This full-time role handles inbound and outbound communications across multiple channels to deliver excellent customer experiences while maintaining service quality.

You will use CRM systems to document interactions, meet performance metrics, and spot upsell opportunities. Stark offers a supportive environment with growth, training, and flexible scheduling where

Qualifications

• High school diploma or equivalent; college degree is preferred.
• Experience in customer service or call centre environments.
• Excellent communication skills in English, both written and verbal.
• Strong listening and problem-solving abilities with a customer-centric approach.
• Proficiency in using computer systems and CRM software.

Responsibilities

• Handle inbound customer inquiries via telephone, email, chat and social media platforms with professionalism and courtesy
• Process outbound customer calls for sales, follow-ups, surveys and customer retention initiatives
• Document all customer interactions accurately and thoroughly in the company database and CRM systems
• Resolve customer complaints and concerns in a timely and efficient manner, escalating complex issues to supervisors when necessary
• Provide product and service information to customers, answering questions and addressing concerns professionally
• Meet or exceed established performance metrics including call handling time, customer satisfaction ratings and quality standards
• Identify opportunities for upselling or cross-selling products and services whilst maintaining customer focus
• Collaborate with team members and supervisors to improve processes and share best practices
• Adhere to company policies, procedures and compliance requirements at all times

Job description

About the role

Stark BPO Services is seeking a Customer Service Representative (CSR) for a blended account role based in Pasay City, Metro Manila. This is a full-time position offering a competitive salary of up to ₱36,000 per month. As a CSR on our blended account, you will be the vital link between our clients and their customers, handling both inbound and outbound communications across multiple channels. This role is strategically important to our operations, as you will be instrumental in delivering exceptional customer experiences whilst maintaining service quality standards and contributing to our clients' business objectives.

Key responsibilities

• Handle inbound customer inquiries via telephone, email, chat and social media platforms with professionalism and courtesy
• Process outbound customer calls for sales, follow-ups, surveys and customer retention initiatives
• Document all customer interactions accurately and thoroughly in the company database and CRM systems
• Resolve customer complaints and concerns in a timely and efficient manner, escalating complex issues to supervisors when necessary
• Provide product and service information to customers, answering questions and addressing concerns professionally
• Meet or exceed established performance metrics including call handling time, customer satisfaction ratings and quality standards
• Identify opportunities for upselling or cross-selling products and services whilst maintaining customer focus
• Collaborate with team members and supervisors to improve processes and share best practices
• Adhere to company policies, procedures and compliance requirements at all times

What we're looking for

• High school diploma or equivalent; college degree is preferred
• Proven experience in customer service or call centre environments, ideally in a blended account capacity
• Excellent communication skills in English, both written and verbal, with clear pronunciation
• Strong listening and problem-solving abilities with a customer-centric approach
• Proficiency in using computer systems, CRM software and multi-tasking across different communication channels
• Ability to work flexible shifts, including evenings and weekends as required
• Strong work ethic, reliability and punctuality with the ability to meet strict attendance requirements
• Patience, empathy and resilience when handling difficult customer interactions
• Organisational skills and the ability to prioritize multiple tasks effectively
• Sales experience or a track record of achieving performance targets is advantageous

What we offer

At Stark BPO Services, we believe in supporting our team members to succeed. We offer a competitive salary up to ₱36,000 per month, reflecting the value we place on quality customer service. Beyond competitive remuneration, we provide a supportive work environment where professional growth is encouraged, opportunities for skills development and training programmes to enhance your capabilities, a positive team culture that fosters collaboration and mutual support, and flexible scheduling options where possible to support work-life balance. We are committed to the wellbeing of our employees and encourage an inclusive workplace where all team members feel valued and respected.

About us

Stark BPO Services is a leading business process outsourcing company dedicated to delivering exceptional customer service solutions to our diverse range of clients across multiple industries. With a focus on quality, reliability and innovation, we have established ourselves as a trusted partner for businesses seeking to enhance their customer experience and operational efficiency. Our commitment to excellence and employee satisfaction has enabled us to build a strong reputation in the BPO sector. We take pride in our talented workforce and our ability to adapt to the evolving needs of our clients whilst maintaining the highest standards of service delivery.