Customer Support Agent - Sign-On Bonus & Growth

Stark BPO Services; Quezon City; On-site; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Sign-on bonus up to ₱35,000

Job summary

Stark BPO Services in Quezon City is seeking a Call Center Agent to deliver outstanding customer support on a full-time basis. You will handle calls, resolve inquiries, and document interactions while representing client brands with professionalism.

The role emphasizes customer satisfaction and retention, requiring English proficiency, excellent communication, and a flexible, reliable work approach. A sign-on bonus up to ₱35,000 is offered.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written English communication.
• Strong listening skills and empathy for customers.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to inquiries, resolve issues, and provide accurate information.
• Document interactions and maintain records per standards.
• Follow scripts while adapting to customer needs.
• Meet targets for call handling time and customer satisfaction.
• Escalate complex issues to supervisors when needed.
• Participate in ongoing training to improve product knowledge.

Skills

English proficiency

Active listening

Patience

Reliability

Education

High school diploma

Tools

CRM software

Telephony equipment

Computers/PCs

Job description

Stark BPO Services in Quezon City is seeking a Call Center Agent to deliver outstanding customer support on a full-time basis. You will handle calls, resolve inquiries, and document interactions while representing client brands with professionalism.

The role emphasizes customer satisfaction and retention, requiring English proficiency, excellent communication, and a flexible, reliable work approach. A sign-on bonus up to ₱35,000 is offered.