Customer Service Agent — Fast-Paced CSR, Up to PHP 30k

Stark BPO Services; Caloocan; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Salary up to PHP 30,000 per month

Full-time employment

No mock call during recruitment

On-the-job training

Career progression

Professional development

Supportive team environment

Performance incentives

Flexible shift schedules

Wellness programmes

Job summary

Stark BPO Services invites motivated individuals to join their Caloocan City team as Customer Service Representatives. This full-time role involves handling both inbound and outbound calls, delivering exceptional service while meeting performance targets. Training is provided to develop product knowledge and customer handling skills.

The position offers a stable career path in a fast-paced call centre environment, with opportunities for development and advancement within the organization.

Qualifications

• High school diploma or equivalent qualification required.
• Strong communication and active listening skills essential.
• Customer service orientation with genuine desire to help.

Responsibilities

• Handle inbound calls and respond to inquiries professionally.
• Process customer requests, orders and transactions accurately.
• Provide product and service information and resolve concerns.
• Make outbound calls for follow-ups or promotions as needed.
• Document all interactions with accuracy in the system.
• Identify customer needs and offer appropriate solutions or escalate when necessary.
• Maintain professionalism while handling multiple tasks and contacts.

Skills

Strong communication

Customer service orientation

Typing

Basic computer skills

Multitasking

Attention to detail

Reliability

Punctuality

English proficiency

Filipino language (advantageous)

Education

High school diploma or equivalent

Job description

Stark BPO Services invites motivated individuals to join their Caloocan City team as Customer Service Representatives. This full-time role involves handling both inbound and outbound calls, delivering exceptional service while meeting performance targets. Training is provided to develop product knowledge and customer handling skills.

The position offers a stable career path in a fast-paced call centre environment, with opportunities for development and advancement within the organization.