Customer Service Pro - Growth & Flexible Scheduling

Stark BPO Services; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary package

Health benefits

Career development

Mentors and supervisors

Team-building activities

Flexible scheduling where applicable

Training and development programmes

Inclusive work culture

Job summary

Stark BPO Services in Quezon City, Metro Manila, is hiring a Customer Service Representative (CSR) for a full-time role. You will handle inbound calls, provide product information, and resolve customer inquiries while maintaining accurate records.

We offer competitive pay, health benefits, professional development, and a supportive team environment. No prior experience required; English proficiency and reliability are valued as you grow with us.

Qualifications

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer literacy and ability to navigate systems and software.
• Reliability and punctuality with a commitment to attendance.
• Willingness to learn and adapt to new processes and systems.
• Previous customer service or call centre experience is beneficial but not required.

Responsibilities

• Answering inbound customer calls and responding to customer inquiries with professionalism and courtesy
• Providing accurate information about products and services to customers
• Processing customer requests, complaints, and concerns efficiently and effectively
• Maintaining detailed and accurate records of all customer interactions in the system
• Following company policies, procedures, and quality standards during all customer interactions
• Resolving customer issues and escalating complex matters to appropriate departments when necessary
• Meeting or exceeding key performance indicators including call handling time, customer satisfaction scores, and productivity targets
• Collaborating with team members and supervisors to ensure consistent service quality
• Identifying opportunities to enhance customer experience and provide feedback for service improvements

Skills

Excellent communication

Strong listening

Problem solving

Multitasking

Empathy

Reliability & punctuality

Willingness to learn

Basic computer literacy

Education

High school diploma or equivalent

Job description

Stark BPO Services in Quezon City, Metro Manila, is hiring a Customer Service Representative (CSR) for a full-time role. You will handle inbound calls, provide product information, and resolve customer inquiries while maintaining accurate records.

We offer competitive pay, health benefits, professional development, and a supportive team environment. No prior experience required; English proficiency and reliability are valued as you grow with us.