Multichannel CSR — Frontline Support Pro (₱35k Sign-On)

Stark BPO Services; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Sign-on bonus ₱35,000

Competitive salary

Comprehensive training program

Career advancement opportunities

Health and wellness benefits

Job summary

Stark BPO Services in Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team. This full-time CSR role involves assisting customers via phone, email, and chat across multiple channels, delivering friendly, professional support that upholds our service standards.

You will meet performance targets, participate in comprehensive training, and enjoy a ₱35,000 sign-on bonus upon joining, with clear opportunities for career growth within a dynamic workplace.

Qualifications

• High school diploma or equivalent.
• Excellent English communication (verbal and written).
• Ability to multitask in a fast-paced environment.
• Experience with CRM systems is a plus.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat with professionalism.
• Provide accurate information about products and services.
• Troubleshoot issues and escalate to senior staff when necessary.
• Process transactions, orders, and requests accurately.
• Maintain detailed records of customer interactions in the company system.
• Follow established protocols to ensure consistent service delivery.
• Identify opportunities to improve customer experience and report feedback to management.
• Meet performance targets like call handling times, CSAT scores, and quality metrics.
• Collaborate with team to support shared goals.

Skills

English communication

Customer service

Multitasking

CRM software

Teamwork

Problem solving

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Stark BPO Services in Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team. This full-time CSR role involves assisting customers via phone, email, and chat across multiple channels, delivering friendly, professional support that upholds our service standards.

You will meet performance targets, participate in comprehensive training, and enjoy a ₱35,000 sign-on bonus upon joining, with clear opportunities for career growth within a dynamic workplace.