Facilities Operations & Process Improvement Lead

QBE Group Shared Services Centre; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a facilities operations professional to coordinate maintenance projects, collaborate with stakeholders, and manage vendor relationships to ensure smooth department operations and contribute to business objectives.

The role emphasizes maintaining equipment and processes, supporting business goals, and planning for emergencies, with responsibilities spanning security, safety, and after-hours site support.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Some relevant work experience.
• Facilities management experience is preferred.
• Experience leading others or increasing levels of responsibility is preferred.

Responsibilities

• Maintain equipment and processes efficiently to meet operational plan and budget commitments.
• Support department and company objectives through process enhancements and presenting results to business leaders.
• Plan and respond to catastrophic events and emergencies for business continuity.
• Manage facilities operations including security, safety, and site support outside normal hours.
• Build long-term vendor relationships to ensure alignment with business operations.
• Lead process improvement projects by resolving complex issues and introducing innovative tools.
• Foster relationships with senior management and execute ad-hoc requests.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others.

Skills

Adaptability

Analytical Thinking

Buildings Management

Business Management

Communication

Complaint Management

Cost Management

Critical Thinking

Facility Management

Intentional collaboration

Managing performance

Preventive Maintenance

Regulatory Compliance

Safe Operation

Stakeholder Management

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

QBE Group Shared Services Centre is seeking a facilities operations professional to coordinate maintenance projects, collaborate with stakeholders, and manage vendor relationships to ensure smooth department operations and contribute to business objectives.

The role emphasizes maintaining equipment and processes, supporting business goals, and planning for emergencies, with responsibilities spanning security, safety, and after-hours site support.