Facilities Operations Lead — Soft Services & Permits

JLL; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

JLL in the Philippines is seeking a Facilities Coordinator – Soft Services to oversee daily soft services and workplace operations, ensuring efficient delivery of housekeeping, concierge, parking, permits processing, pest control, landscaping, waste management, F&B, and event support in line with client requirements, SOPs, SLAs, and KPIs.

The role requires strong organizational and communication skills, experience in facilities or soft services, and the ability to coordinate with internal teams

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field preferred.
• Experience in facilities management, property management, workplace management, hospitality, or soft services operations preferred.
• Experience in permit processing, parking operations, vendor coordination, and frontline service management preferred.
• Strong organizational, coordination, communication, and problem-solving skills.
• Good understanding of SLA/KPI monitoring and vendor management.
• Proficient in Google, Microsoft Office, particularly Excel, Word, and PowerPoint.
• Highly organized and detail-oriented, with the ability to manage multiple requests and priorities.
• Willing to conduct regular site inspections and work in a fast-paced corporate workplace environment.

Responsibilities

• Coordinate and monitor daily soft services operations.
• Manage and process building access, work, event, contractor, vendor, and other site-related permits, ensuring complete documentation and compliance with building requirements.
• Coordinate with internal teams, building management, security, engineering, and vendors for permit approvals and processing.
• Maintain an accurate permit tracker and monitor pending, approved, expired, and completed permits.
• Manage and coordinate parking operations, including parking reservations, service vehicle access, visitor parking, parking allocation, and coordination with parking attendants.
• Monitor parking compliance and address unauthorized parking, parking violations, access concerns, and operational issues.
• Support parking requirements for VIPs, events, contractors, service vehicles, and other special activities.
• Conduct regular floor walks and site inspections to identify service gaps, cleanliness issues, safety concerns, and operational risks.
• Monitor housekeeping, concierge, parking, pest control, landscaping, waste management, F&B, and other soft service activities.
• Monitor vendor attendance, manpower deployment, reliever coverage, uniforms, PPE, and service performance.
• Ensure vendors comply with SLA, KPI, SOP, safety, and contractual requirements.
• Coordinate corrective actions and follow through until issues are fully resolved.
• Support event and meeting room requirements, including setup, housekeeping, concierge, parking, permits, vendor access, and other operational requirements.
• Coordinate VIP visits, client events, employee activities, and special workplace requirements.
• Prepare and maintain daily, weekly, and monthly operational reports, trackers, inspection checklists, incident reports, and action plans.
• Monitor operational supplies and consumables and coordinate replenishment when required.
• Coordinate with Engineering, Security, Workplace Experience, and other internal teams to resolve cross-functional operational concerns.
• Support audits, client inspections, compliance reviews, and site assessments.
• Ensure proper documentation and timely closure of incidents, complaints, and service requests.
• Support sustainability, waste management, and workplace compliance initiatives.
• Perform other duties and responsibilities as assigned by the Premises Manager/Soft Services Lead.

Skills

Organizational skills

Communication skills

Problem-solving

Education

Bachelor's degree in Facilities Management / Business Administration / Hospitality Management or related field

Tools

Google Suite

Microsoft Office

Excel

Word

PowerPoint

Job description

JLL in the Philippines is seeking a Facilities Coordinator – Soft Services to oversee daily soft services and workplace operations, ensuring efficient delivery of housekeeping, concierge, parking, permits processing, pest control, landscaping, waste management, F&B, and event support in line with client requirements, SOPs, SLAs, and KPIs.

The role requires strong organizational and communication skills, experience in facilities or soft services, and the ability to coordinate with internal teams