Facilities Coordinator

HAA-Jones Lang LaSalle (Philippines), Inc.; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

JLL Philippines is seeking a Facilities Coordinator – Soft Services to manage day-to-day soft services operations at a fast-paced office site in Taguig. The role includes housekeeping, concierge, parking, permits processing, pest control, landscaping, and F&B support in alignment with client requirements and SLAs.

The role requires readiness to conduct site inspections, coordinate with internal teams and external vendors, and maintain accurate trackers and reports to ensure smooth facility

Qualifications

• Bachelor’s degree required or equivalent experience in facilities/hospitality management.
• Experience in facilities management or soft services operations preferred.
• Strong ability to monitor SLA/KPI and coordinate vendors.

Responsibilities

• Coordinate and monitor daily soft services operations.
• Manage building access, permits, parking, and related documentation.
• Coordinate with security, engineering, and vendors for approvals and processing.
• Maintain a permit tracker and monitor status (pending, approved, expired).
• Coordinate VIP visits and event support in workplace environments.
• Prepare daily, weekly, and monthly operation reports and incident logs.

Skills

Organization

Coordination

Communication

Problem solving

Google Workspace

Microsoft Office

Excel

Word

PowerPoint

Education

Bachelor’s degree in Facilities Management, Business Administration, Hospitality Management or related field

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator – Soft Services

Job Summary

The Facilities Coordinator – Soft Services is responsible for the day-to-day coordination and monitoring of soft services and workplace operations. The role ensures efficient delivery of housekeeping, concierge, parking, permits processing, pest control, landscaping, waste management, F&B, event support, and other workplace services in accordance with client requirements, SOPs, SLAs, and KPIs.

Key Responsibilities

• Coordinate and monitor daily soft services operations.
• Manage and process building access, work, event, contractor, vendor, and other site-related permits, ensuring complete documentation and compliance with building requirements.
• Coordinate with relevant internal teams, building management, security, engineering, and vendors for permit approvals and processing.
• Maintain an accurate permit tracker and monitor pending, approved, expired, and completed permits.
• Manage and coordinate parking operations, including parking reservations, service vehicle access, visitor parking, parking allocation, and coordination with parking attendants.
• Monitor parking compliance and address unauthorized parking, parking violations, access concerns, and operational issues.
• Support parking requirements for VIPs, events, contractors, service vehicles, and other special activities.
• Conduct regular floor walks and site inspections to identify service gaps, cleanliness issues, safety concerns, and operational risks.
• Monitor housekeeping, concierge, parking, pest control, landscaping, waste management, F&B, and other soft service activities.
• Monitor vendor attendance, manpower deployment, reliever coverage, uniforms, PPE, and service performance.
• Ensure vendors comply with SLA, KPI, SOP, safety, and contractual requirements.
• Coordinate corrective actions and follow through until issues are fully resolved.
• Support event and meeting room requirements, including setup, housekeeping, concierge, parking, permits, vendor access, and other operational requirements.
• Coordinate VIP visits, client events, employee activities, and special workplace requirements.
• Prepare and maintain daily, weekly, and monthly operational reports, trackers, inspection checklists, incident reports, and action plans.
• Monitor operational supplies and consumables and coordinate replenishment when required.
• Coordinate with Engineering, Security, Workplace Experience, and other internal teams to resolve cross-functional operational concerns.
• Support audits, client inspections, compliance reviews, and site assessments.
• Ensure proper documentation and timely closure of incidents, complaints, and service requests.
• Support sustainability, waste management, and workplace compliance initiatives.
• Perform other duties and responsibilities as assigned by the Premises Manager/Soft Services Lead.

Qualifications

• Bachelor’s degree in Facilities Management, Business Administration, Hospitality Management, or a related field preferred.
• Experience in facilities management, property management, workplace management, hospitality, or soft services operations is preferred.
• Experience in permit processing, parking operations, vendor coordination, and frontline service management is preferred.
• Strong organizational, coordination, communication, and problem-solving skills.
• Good understanding of SLA/KPI monitoring and vendor management.
• Proficient in Google, Microsoft Office, particularly Excel, Word, and PowerPoint.
• Highly organized and detail-oriented, with the ability to manage multiple requests and priorities.
• Willing to conduct regular site inspections and work in a fast-paced corporate workplace environment.

Key Competencies

• Soft Services Operations
• Permit Processing
• Parking Management
• Vendor Management
• SLA/KPI Monitoring
• Site Inspection
• Event Support
• Client Service
• Incident Management
• Documentation & Reporting
• Problem Solving
• Team Coordination

Location:

On-site –Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.