Facilities Helpdesk Specialist - Global Client Support

Jones Lang LaSalle Incorporated; Taguig; Vor Ort; PHP 360.000 - 600.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle Incorporated in Taguig, Philippines, seeks an on-site Finance/Administrative Coordinator to support 24/7 facility management services. You will handle calls, emails, and inquiries, create work orders, and coordinate with internal teams and vendors to ensure timely resolutions.

The role requires excellent English communication, strong administrative skills, and the ability to work shifting schedules.

Qualifikationen

• Excellent verbal and written English communication skills.
• Proficiency in MS Office suite; basic to intermediate Excel.
• Strong administrative skills in organization and time management.
• Willingness to work on shifting/rotating schedules.
• Experience in supporting Global Region services is an advantage.
• Bachelor’s degree preferred.
• At least 1 year tenure in current role/service line and no policy infractions in last six months.
• Strong or exceptional performance rating consistently.

Aufgaben

• Handle inbound and outbound calls, emails, and chat communications for facility management support.
• Process customer inquiries with accurate information capture and timely delivery.
• Own customer issues from initial contact to complete resolution.
• Create detailed work orders and monitor progress to completion.
• Coordinate with internal teams and vendors for timely solutions.
• Mentor new team members and support training initiatives.

Kenntnisse

English communication

Administrative skills

Time management

Shift/rotations acceptable

Global region experience

Ausbildung

Bachelor’s degree

Tools

MS Office

Excel

Jobbeschreibung

Jones Lang LaSalle Incorporated in Taguig, Philippines, seeks an on-site Finance/Administrative Coordinator to support 24/7 facility management services. You will handle calls, emails, and inquiries, create work orders, and coordinate with internal teams and vendors to ensure timely resolutions.

The role requires excellent English communication, strong administrative skills, and the ability to work shifting schedules.