Global Facilities Helpdesk & Finance Analyst

Jones Lang LaSalle Incorporated; Manila; On-site; PHP 446,000 - 714,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Finance Coordinator to support global WIP and billing processes in our Manila/Taguig office. You will handle invoicing support, data checks, and cross-team communications to ensure timely, accurate financial records.

You will train and mentor colleagues, assist audits, and help maintain data integrity across finance systems while supporting shifting schedules and a customer-centric service mindset.

Qualifications

• Excellent verbal and written English communication.
• Proficiency with MS Office and Excel basics.
• Strong organizational and time-management abilities.
• Willingness to work shifting/rotating schedules.
• Experience supporting Global Region services is a plus.
• Bachelor’s degree is preferred; 1-year tenure in current role advantageous.

Responsibilities

• Handle customer inquiries and support across calls, email, and chat.
• Process inquiries with accurate information capture and delivery.
• Analyze needs to determine best response to maximize satisfaction.
• Own issues from initial contact to resolution.
• Create work orders and monitor progress with stakeholders.
• Coordinate with internal teams and external vendors for timely solutions.
• Maintain client relationships through proactive communication.
• Escalate to senior or specialized teams as needed.
• Adhere to SLAs and seek to exceed expectations.
• Mentor new team members and contribute to training initiatives.
• Support WIP reporting, unbilled balances, aging analysis, and GL reconciliation.
• Assist billing backup, document preparation, and query resolution.
• Act as SME for WIP-related processes and finance admin duties.
• Provide training and coaching for new finance staff.

Skills

Excellent English communication

MS Office proficiency

Excel intermediate

Administrative skills

Shifts flexibility

Global region experience preferred

Education

Bachelor's degree preferred

Job description

Jones Lang LaSalle (JLL) is seeking a Finance Coordinator to support global WIP and billing processes in our Manila/Taguig office. You will handle invoicing support, data checks, and cross-team communications to ensure timely, accurate financial records.

You will train and mentor colleagues, assist audits, and help maintain data integrity across finance systems while supporting shifting schedules and a customer-centric service mindset.