Global Facilities Helpdesk Analyst

LaSalle Investment Management; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Taguig, Philippines, seeks a Finance/Support professional to deliver comprehensive contact center services for 100+ global clients. You will handle inquiries, manage work orders, and coordinate with teams to ensure timely, accurate responses in a 24/7 service environment.

The role emphasizes ownership, problem resolution, and compliance with SLAs while supporting WIP and billing processes.

Qualifications

• Excellent verbal and written English communication skills.
• Proficiency in MS Office; basic to intermediate Excel.
• Strong organizational and time management skills.
• Bachelor's degree preferred; 1-year tenure in current role and clean record.

Responsibilities

• Handle inbound and outbound customer inquiries via calls, email, and chat.
• Process inquiries promptly with accurate data capture.
• Own issues from first contact to resolution.
• Create and track work orders; update stakeholders.
• Coordinate with internal teams and external vendors for timely solutions.
• Build relationships with client personnel through proactive communication.
• Escalate issues as needed and adhere to SLAs.

Skills

English communication

MS Office

Excel (basic)

Administrative skills

Time management

Willingness to shift schedules

Education

Bachelor's degree preferred

Job description

Jones Lang LaSalle (JLL) in Taguig, Philippines, seeks a Finance/Support professional to deliver comprehensive contact center services for 100+ global clients. You will handle inquiries, manage work orders, and coordinate with teams to ensure timely, accurate responses in a 24/7 service environment.

The role emphasizes ownership, problem resolution, and compliance with SLAs while supporting WIP and billing processes.