Facilities and Admin Supervisor - BPO | Engineering Background | Dayshift

Probe CX; Quezon City; On-site; PHP 391,000 - 725,000; Full time

Job summary

Probe CX, located in Eastwood, Quezon City, seeks a Facilities Supervisor to collaborate with Operations and Department Leads to deliver a broad range of support and admin functions. The role focuses on implementing improvements to facilities and admin services across the organization.

You will monitor housekeeping, security, office supplies, vendor contracts, asset management, and preventive maintenance, while ensuring compliance with policies and timely procurement.

Qualifications

• At least a Bachelor's/College Degree in Electrical or Mechanical Engineering, Business and Administrative Management or any equivalent.
• Must be a Licensed Engineer - Electrical or Mechanical.
• At least 1–2 year(s) of working experience in the related field is required.
• Preferably with BPO experience.
• Excellent oral, written and presentation skills.

Responsibilities

• Ensures defined target KRA-KPI of services (Housekeeping, Office Supplies, Concessionaire) are monitored monthly and reported.
• Ensures Security services align with FaCS standards through monthly SLA performance reporting.
• Reports and follows up end-user requests with Building Management Office.
• Coordinates with Building Management Office for premises issues.
• Implements House Rules, Admin Policies, and Department policies.
• Validates and updates the department expense tracker.
• Monitors proper allocation and timely distribution of Office Supplies.
• Prepares documents to process payment and purchase requests for procurement.
• Assists Facilities Manager in sourcing vendors and cost analyses.
• Ensures contracts with third-party vendors are updated and monitors performance.
• Performs daily site rounds to ensure facilities and admin processes are followed.
• Monitors fit-out/renovation/construction for existing and future sites.
• Ensures on-time Preventive Maintenance for all equipment.
• Responds to emergencies or urgent issues; liaises with PEZA and local government on statutory requirements.

Skills

Communication skills

Presentation skills

Multi-tasking

Initiative

Professional image

Education

Bachelor's degree in Electrical/Mechanical Engineering

Licensed Engineer - Electrical or Mechanical

1–2 years experience in related field

BPO experience preferred

Job description

Job overview

As a Facilities Supervisor you will work with the Operations and other Department Leads to deliver a wide range of support and administrative functions. The duty is to primarily assist with implementation of improvements to the provision of support functions across the organization.

Key Responsibilities and Accountabilities

• Ensures that the defined target KRA-KPI of the services such as Housekeeping, Office Supplies, Concessionaire are monitored on a monthly basis and reported to the Facilities Manager

• Ensure that the Security services are aligned based on the FaCS Security standard through reporting the service\'s monthly SLA performance.

• Report and follow up any request and complaints from the end-user to the Building Management Office

• Coordinate with the Building Management Office for issues relating to the premises

• Implements House Rules and Regulations and other Facilities and Admin Policies of the Company

• Ensures that the Department\'s expense tracker are validated and updated

• Monitors and ensures that proper allocation and timely distribution of Office Supplies to it’s stakeholders is adhered.

• Ensures optimal utilization of resources to avoid unnecessary OT and wastage.

• Prepare documents to process Request for Payment and Purchase Request Forms (and other documentary requisites) for procurement.

• Assist the Facilities Manager in sourcing and coordinating with different vendors in providing the cost-benefit analysis and cost comparison for vendors.

• Ensures that all contracts entered with third party Facilities vendors are updated

• Monitors vendor performance by auditing third party service providers on the quality of their deliverables

• Perform daily physical site rounds to ensure that Facilities and Admin processes and standards are adhered to

• Assist in the day-to-day activities assigned by the Facilities Manager

• Monitors the fit out, renovation or construction on existing office spaces as well as sites for future expansion

• Ensures that all equipment (Non-critical and Critical) undergo on-time Preventive Maintenance

• Checking that agreed work by staff or contractors has been completed satisfactorily and free from any defects

• Create and/or analyze Department Monthly Reports, Office Supplies Utilization report etc.

• Ensures adherence to the Asset Management Policy through record keeping and asset tracking.

• Ensures that proper asset documentations are in place (i.e. gate pass and work permits)

• Responding appropriately to emergencies or urgent issues as they arise.

• Assist in liaising with PEZA and Local Government Unit on statutory requirements.

Education and/or work experience requirements

• At least a Bachelor's/College Degree in Electrical or Mechanical Engineering, Business and Administrative Management or any equivalent

• Must be a Licensed Engineer - Electrical or Mechanical

• At least 1-2 year(s) of working experience in the related field is required

• Preferably with BPO experience

• Excellent oral, written and presentation skills

• Must have the ability to work under pressure and multi-task

• Independent, mature, with initiative and pro-active

• Able to project professional image

• Must be amenable to work in Eastwood, Quezon City