Facilities Supervisor

Probe CX; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Probe Group is seeking a Facilities Supervisor to join our operations in Eastwood, Quezon City. The role focuses on readiness and upkeep of facilities and administrative functions across our sites.

You will lead the facilities team, implement a holistic preventative maintenance program, monitor service KPIs, coordinate with vendors, and ensure compliance with safety and asset management policies while supporting a dynamic, cross-functional workplace.

Qualifications

• At least 2 years of Facilities Supervisor experience.
• Preferably with BPO experience.
• Must be a Licensed Engineer either Mechanical or Electrical.
• Amenable to work in Eastwood, Quezon City.

Responsibilities

• Oversee facilities operations and admin services, ensuring readiness and upkeep.
• Monitor and report KPI/KRA for services like Housekeeping and Office Supplies.
• Supervise facilities and admin staff, manage timekeeping and performance.
• Coordinate with vendors and PEZA/LGU for statutory requirements.
• Ensure preventive maintenance and asset management compliance.
• Prepare monthly department reports and asset documentation.

Skills

Facilities supervision

Team leadership

Vendor coordination

Regulatory compliance

Education

Licensed Mechanical or Electrical Engineer

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Job overview

Work with operations and other cross functional teams to deliver a wide range of facilities and admin functions. The duty is to primarily ensure readiness and general upkeep of the assigned facilities. Manages facilities operations including developing, implementing and overseeing a holistic preventative maintenance program.

Key responsibilities and accountabilities

• Ensures that the defined target KRA-KPI of the services such as Housekeeping, Office Supplies, Concessionaire are monitored on a monthly basis and reported to the Facilities and Admin Manager
• Perform daily physical site rounds to ensure that Facilities and Admin processes and standards are adhered to
• Supervises the work of facilities and admin associates; verifies scheduled assignments; monitors timekeeping and attendance and acts on requests for time off; monitors and evaluates employee performance; coordinates and carries out training for new staff and refresher training for existing staff; provides day-to-day guidance on safe work practices in conformance with the company’s environmental policies and standards.
• Ensure that the Security services are aligned based on the company’s security standard.
• Report and follow up any request and complaints from the end-user to the Building Management Office
• Implement, enforce and make recommendations for house rules, policies, and procedures
• Ensures that the Department's expense tracker is validated and updated
• Contribute to sustainable development initiatives.
• Assist the Facilities and Admin Manager in sourcing and coordinating with different vendors in providing the cost-benefit analysis and cost comparison for vendors.
• Ensures that all contracts entered with third party Facilities vendors are updated; Monitors vendor performance by auditing third party service providers on the quality of their deliverables
• Assist in the day-to-day activities assigned by the Facilities and Admin Manager
• Monitors fit outs, renovation or construction on existing office spaces as well as sites for future expansion
• Ensures that all facilities equipment undergoes timely Preventive Maintenance
• Create and/or analyse Department Monthly Reports, Office Supplies Utilization report etc.
• Ensures adherence to the Asset Management Policy through record keeping and asset tracking.
• Ensures that proper asset documentations are in place (i.e. gate pass and work permits)
• Responding appropriately to emergencies or urgent issues as they arise.
• Assist in liaising with PEZA and Local Government Unit on statutory requirements.

Qualifications:

• At least 2 years of Facilities Supervisor experience
• Preferably with BPO experience
• Must be a Licensed Engineer either Mechanical or Electrical
• Amenable to work in Eastwood, Quezon City