Facilities & Admin Lead - Dynamic BPO Ops

HRTX; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading BPO provider in Quezon City is seeking a Facilities & Administration Supervisor to oversee daily operations and ensure a well-managed workplace. This role includes vendor coordination, workspace management, and compliance with safety regulations. The ideal candidate will have a Bachelor's degree and 3–5+ years of relevant experience in facilities and office administration in a BPO environment. Join our team to manage a dynamic workspace that supports operational excellence.

Qualifications

• 3–5+ years experience in facilities and/or office administration, preferably in a BPO/shared services environment.
• Experience handling day-to-day site operations and vendor coordination.
• Exposure to building/property coordination is a plus.

Responsibilities

• Oversee day-to-day operations, maintenance, and repairs of office facilities.
• Manage office administration including supplies, asset tracking, and general services.
• Supervise third-party vendors and ensure service delivery meets agreed SLAs.
• Enforce workplace safety policies and ensure compliance with local regulations.
• Track facilities and admin-related expenses and assist in cost control.

Skills

Facilities and office administration

Vendor coordination

Workspace management

BPO operations

Compliance and safety management

Education

Bachelor's degree in any related field

Job description

The Facilities & Administration Supervisor is responsible for overseeing daily office operations, facilities upkeep, and administrative services to ensure a safe, efficient, and well-managed workplace. The role focuses on workspace management, vendor coordination, and employee support, particularly in a fast-paced BPO environment.

Key Responsibilities:
Facilities Operations & Maintenance

• Oversee day-to-day operations, maintenance, and repairs of office facilities
• Ensure all building systems (HVAC, electrical, plumbing, etc.) are functioning properly
• Implement preventive maintenance schedules to minimize disruptions
• Conduct regular site inspections to ensure safety and operational standards are met

Workplace & Office Administration

• Manage office administration including supplies, asset tracking, and general services
• Oversee space planning, seating arrangements, and office setup to support operations
• Ensure workplace readiness for BPO operations (including shifting/24/7 teams)
• Coordinate office moves, expansions, and reconfigurations
• Maintain cleanliness, organization, and overall workplace experience

Vendor & Support Services Management

• Supervise third-party vendors (janitorial, security, maintenance, etc.)
• Ensure service delivery meets agreed SLAs
• Coordinate service requests and issue resolution in a timely manner

Health, Safety & Compliance

• Enforce workplace safety policies and procedures
• Ensure compliance with local regulations and building requirements
• Support emergency preparedness, fire drills, and safety audits

Administrative Coordination

• Act as point of contact with building administration for day-to-day concerns (e.g., access, utilities, scheduling)
• Support internal teams on facilities and administrative requirements
• Assist in documentation, reporting, and audit requirements

Budget & Cost Monitoring

• Track facilities and admin-related expenses
• Assist in cost control and identify efficiency opportunities

Team Supervision

• Supervise and coordinate housekeeping, maintenance, and admin support staff
• Monitor performance and ensure service standards are met

Qualifications:

• Bachelor's degree in any related field
• 3–5+ years experience in facilities and/or office administration, preferably in a BPO/shared services environment
• Experience handling day-to-day site operations and vendor coordination
• Exposure to building/property coordination is a plus (not required to be leasing-heavy)