Executive Fulfillment & Sales Liaison

Ihg, L.C.; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

IHG is seeking an Exec Fulfillment specialist in the Philippines to support the Sales Teams by managing inquiries via phone or email and entering them into the system. The role involves liaising with clients, hotels, and stakeholders, following up on proposals, and helping drive revenue while maintaining brand standards.

The role requires strong organization, multi-language communication, and the ability to work across regions, with cross-functional support for projects and tasks.

Qualifications

• Minimum graduate of any four-year course.
• At least 1 year of business experience in hotel guest relations, hotel sales, or equivalent.

Responsibilities

• Convert inquiries into revenue-focused hotel bookings.
• Identify client needs and match IHG properties for them.
• Gather specifications for bid decisions and ensure accurate bid inputs.
• Enter leads into the system within prescribed response times and follow up.
• Review and collate proposals for delivery to clients.
• Drive conversion through timely follow-ups with clients, stakeholders and hotels.
• Cross-sell to other IHG properties when first-choice is unavailable.
• Participate in negotiations when needed.
• Document tasks and follow-up actions in the system.
• Maintain knowledge of IHG brands, processes and policies.
• Elevate issues and opportunities to stakeholders.
• Support Groups & Meetings for AMER Accounts.

Skills

Lead management

Customer service

Organization skills

Policy knowledge

Verbal and written communication

Multilingual

Education

Four-year degree

Job description

IHG is seeking an Exec Fulfillment specialist in the Philippines to support the Sales Teams by managing inquiries via phone or email and entering them into the system. The role involves liaising with clients, hotels, and stakeholders, following up on proposals, and helping drive revenue while maintaining brand standards.

The role requires strong organization, multi-language communication, and the ability to work across regions, with cross-functional support for projects and tasks.