Exec Fulfillment

Ihg, L.C.; Philippines; In loco; PHP 420.000 - 720.000; Tempo pieno

Descrizione del lavoro

IHG is seeking an Exec Fulfillment specialist in the Philippines to support the Sales Teams by managing inquiries via phone or email and entering them into the system. The role involves liaising with clients, hotels, and stakeholders, following up on proposals, and helping drive revenue while maintaining brand standards.

The role requires strong organization, multi-language communication, and the ability to work across regions, with cross-functional support for projects and tasks.

Competenze

• Minimum graduate of any four-year course.
• At least 1 year of business experience in hotel guest relations, hotel sales, or equivalent.

Mansioni

• Convert inquiries into revenue-focused hotel bookings.
• Identify client needs and match IHG properties for them.
• Gather specifications for bid decisions and ensure accurate bid inputs.
• Enter leads into the system within prescribed response times and follow up.
• Review and collate proposals for delivery to clients.
• Drive conversion through timely follow-ups with clients, stakeholders and hotels.
• Cross-sell to other IHG properties when first-choice is unavailable.
• Participate in negotiations when needed.
• Document tasks and follow-up actions in the system.
• Maintain knowledge of IHG brands, processes and policies.
• Elevate issues and opportunities to stakeholders.
• Support Groups & Meetings for AMER Accounts.

Conoscenze

Lead management

Customer service

Organization skills

Policy knowledge

Verbal and written communication

Multilingual

Formazione

Four-year degree

Descrizione del lavoro

Job Description - Exec Fulfillment

Role Purpose

Provides support to IHG’s Sales Teams by facilitating and managing leads received through phone or email. This may involve working directly with sellers, Regional Directors, clients and hotels to enter inquiries into the system, performing follow up tasks, reviewing and collating proposals, creating cases to ensure correct revenue and acting as a liaison between clients, hotels and stakeholders . and acting as a liaison between clients, hotels and stakeholders. This role may also require light reporting and cross functional support for additional projects and tasks.

Key Accountabilities

• Fulfill and where possible exceed customer expectations in the conversion of inquiries into an IHG branded hotel with a focus on generating the best levels of revenue.
• Work with clients to identify their needs and locate IHG properties that best accommodate them
• Actively gather the necessary specifications for our hotel(s) to make a bid decision.
• Handle inquiries efficiently and accurately enter leads into the system within the prescribed response times.
• Follow up, review and collate proposals for delivery to the client.
• Ensure timely follow ups and pursuit of business with clients, stakeholders and hotels to drive conversion.
• Where first choice property is not available, cross sell the client to another IHG branded property.
• Participate in negotiations when needed.
• Document tasks and follow up actions in our system.
• Work with leads entered through external sources.
• Maintain a high level of knowledge on IHG’s brands, processes and policies.
• Find optimum ways to communicate and elevate issues and opportunities to stakeholders.
• Groups & Meetings Support for any of the following accounts / regions - AMER Accounts

Key Skills & Experiences

Technical skills and Knowledge

• Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
• Must have established organization skills required to maintain electronic and paper filing systems
• Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
• Verbal and written fluency in at least two languages of the region as appropriate

Education

At least a graduate of any four-year course.

Experience –

Prefer at least one (1) year of business experience in Hotel Guest Relations, Hotel Sales environment, or any equivalent experience.