Executive Assistant Team Lead

TalentPop App; Filipinas; A distancia; PHP 1.782.000 - 3.207.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental coverage

Holiday bonuses

Paid time off

Performance incentives

Descripción de la vacante

TalentPop App is seeking a sharp Executive Assistant Team Lead to coach and develop our Executive Assistants while driving client account health and operational excellence.

This fully remote role is open to candidates in the Philippines, South Africa, and Jamaica, demanding 2–3 years of leadership of remote EAs and offering health coverage, growth opportunities, and competitive bonuses.

Formación

• 2–3 years of direct leadership of remote EAs in a BPO/agency/remote staffing setup.
• Expertise in EA workflows: calendar management, inbox zero, executive travel, async task management.
• Proven experience interfacing with US-based founders/executives, resolving client escalations, and managing account retention.
• Auditing activity metrics, managing billable client hours, and verifying time tracking via Hubstaff or similar tools.
• Full availability to work US graveyard night-shift hours from Day 1.
• Personal PC or laptop with at least an Intel i5 processor and 8GB RAM; reliable internet with 25 Mbps.
• Permanent work-from-home arrangement with health and dental coverage, holidays bonuses, and generous PTO.
• Clear opportunities for internal growth and leadership development.

Responsabilidades

• Lead, coach, and manage an assigned roster of Executive Assistants using ALIGN-R framework and RCA to drive performance.
• Serve as the primary escalation point for client concerns, advising on delegation and roster health to reduce churn risks.
• Monitor activity rates and billable hours via Hubstaff to ensure payroll accuracy and audit readiness.
• Partner with HR to handle performance management, accountability actions, and policy compliance.

Conocimientos

Lead remote teams

EA coaching

Performance auditing

Time tracking

Herramientas

Hubstaff

Descripción del empleo

Looking to lead and mentor high-performing remote professionals in a fast-growing agency? At TalentPop App, we are looking for a sharp, proactive Executive Assistant Team Lead to coach and develop our Executive Assistants while driving client account health and operational excellence across our global roster.

Location: Fully remote position open to candidates based in the Philippines, South Africa, and Jamaica.

Application Code: EATL26

(Please include this code when prompted during your application so our hiring team can prioritize your profile.)

What You Will Do

• Lead, coach, and manage an assigned roster of Executive Assistants using the ALIGN-R framework and root-cause analysis (RCA) to drive performance, strategic execution, and client account health.
• Serve as the primary point of escalation for client concerns, advising clients on delegation practices while managing roster health and churn risks.
• Monitor activity rates and billable hours via Hubstaff to ensure payroll accuracy, audit readiness, and accurate client billing.
• Partner directly with HR to handle performance management, accountability actions, and policy compliance documentation.

What We Are Looking For

• At least 2–3 years of direct leadership experience explicitly managing remote Executive Assistants or Executive Virtual Assistants within a BPO, agency, or remote staffing setup.
• Subject matter expertise in Executive Assistant workflows (complex calendar management, inbox zero, executive travel, and async task management) to effectively coach and evaluate team members.
• Proven experience directly interfacing with US-based founders and executives, resolving client escalations, conducting delegation coaching, and managing account retention.
• Demonstrated proficiency auditing activity metrics, managing billable client hours, and verifying time tracking via Hubstaff or equivalent platforms.
• Full availability and readiness to work US graveyard night-shift hours from Day 1.
• Personal PC or laptop with at least an Intel i5 processor (or equivalent) and 8GB RAM.
• Reliable internet connection with a minimum 25 Mbps download and upload speed.
• Permanent work-from-home arrangement.
• Comprehensive health and dental coverage.
• Holiday bonuses and performance-based incentives.
• Generous paid time off allocation.
• Clear opportunities for internal growth, leadership development, and upward mobility.