Executive Assistant and Client Experience Manager (with Relocation Allowance)

Confidential; Ormoc; On-site; PHP 480,000 - 720,000; Full time

Job summary

Virtual Staffing Solutions in Leyte, Philippines, is seeking an Executive Assistant to support the CEO and the executive team. The role includes day-to-day management of schedules, travel, and special projects, ensuring smooth operations and strategic coordination with cross-functional leaders.

The successful candidate will demonstrate strong communication, organizational skills, and discretion, thriving in a fast-paced BPO environment and delivering high-quality administrative support.

Qualifications

• Significant EA experience supporting senior executives, preferably in the BPO industry.
• Excellent written and verbal communication; drafting/editing reports and presentations.
• Advanced MS Office skills and experience with Zoom or MS Teams.
• Strong organization and meticulous follow-up with attention to detail.
• Ability to handle confidential information with discretion.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide general administrative support for the VSS Executive Team.
• Manage an active calendar of appointments and assist the Executive Team.
• Set up interviews and meetings for the executives and screen visitors.
• Oversee and manage the CEO email and bring important emails to the CEO’s attention.
• Coordinate travel arrangements and events for the VSS Executive Team; ensure itineraries are met.
• Coordinate with cross-functional heads to ensure objectives and deliverables are met.
• Liaise with HR for event management responsibilities, as assigned.
• Plan, organize, budget, and execute events aligned with company goals.
• Ensure events are aligned with company goals and deliver a positive experience for participants.

Skills

EA experience

Excellent communication

MS Office & Zoom/Teams

Organization & detail

Discretion

Multi-tasking

Job description

As the leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 3000+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities

• Provide general administrative support for the VSS Executive Team
• Managing an active calendar of appointments and keep track of all appointments and assist the Executive Team
• Setting up interviews and meetings for the executives and screening visitors
• Oversee and manage the email of the CEO and bring important emails to the CEO’s attention
• Manage all activities, meetings, and travel arrangements for the VSS Executive TeamEnsure a seamless and positive experience for both external and internal stakeholders
• Coordinate with cross-functional heads to ensure itineraries, objectives, and deliverables are met
• Liaise with the HR for event management responsibilities, as assigned
• Plan, organize, budget, and execute events, ensuring all details are managed effectively
• Ensure events are aligned with company goals and deliver a positive experience for the participants

Job Description

• Supports the CEO and other executive team members, as needed
• Day-to-day management, overseeing special projects and coordinating travel arrangements
• Timely and thorough preparation and review of reports
• Facilitation of meetings and events (planning, logistics, presentations, take minutes)
• Management of organizational updates and transactions via various systems as well as compliance tracking and follow-up for team members

Skills and Requirements

• Significant experience as an Executive Assistant supporting senior-level executives, preferably in the BPO industry
• Excellent communication skills and proficient in drafting and editing correspondence, reports, and presentations.
• Advanced knowledge of Microsoft Office and virtual meeting platforms such as Zoom/MS Teams.
• Exceptional organization and follow-up skills with extreme attention to detail
• Strong judgment and discretion in dealing with highly confidential information
• Ability to function in a dynamic, fast-paced environment, be detail-oriented, manage multiple projects simultaneously, prioritize and follow up on assignments, be customer service focused and work independently