Events & Subscriptions Growth Coordinator

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking an Operations/Subscriptions Coordinator to help grow and maintain the subscriptions database, manage renewals and new subscriptions, and support marketing campaigns to drive revenue.

You will coordinate events, prepare timely reports, and assist with administrative tasks to ensure publication targets are met. The role requires strong organization, attention to detail, and collaboration across teams.

Formación

• Bachelor's degree holder.
• At least 1 year of customer service experience in a contact center environment.
• Basic knowledge of Salesforce, Helpr, Outlook, Microsoft Office, and telephony systems such as Jabber, Enghouse Touchpoint, or MS Teams Voice.
• Basic knowledge of show websites, registration tools, and ticketing systems.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail.
• Ability to quickly learn and apply enterprise AI tools and technologies to support business objectives.

Responsabilidades

• Events Planning and Delivery - Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines, and work closely with all other parties involved in the design, development, sales, marketing, and delivery of the events.
• Business Meetings/Events Arrangement - Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following detailed instructions to facilitate business meetings.
• Client and Customer Management (External) - Help manage external client relationships by carrying out simple procedural tasks.
• Supplier Management - Respond to and record day‑to‑day incidents with suppliers and respond to routine queries from suppliers and internal customers in a timely manner to enable delivery of the agreed services and supplies.
• Budgeting - Carry out tasks as part of the budgeting process.
• Insights and Reporting - Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.
• Information and Business Advice - Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.

Conocimientos

Event Management

Planning and Organizing

Budget and Control

Data Interpretation

Analyze Alternatives and Recommend Sol

Reporting

Account/Client Management

Builds Rapport

Customer-Focused Approach

Project Management Techniques

Calendar and Scheduling

Verbal Communication

Educación

Bachelor’s degree

Herramientas

Salesforce

Helpr

Outlook

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Show websites

Registration tools

Ticketing systems

Descripción del empleo

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking an Operations/Subscriptions Coordinator to help grow and maintain the subscriptions database, manage renewals and new subscriptions, and support marketing campaigns to drive revenue.

You will coordinate events, prepare timely reports, and assist with administrative tasks to ensure publication targets are met. The role requires strong organization, attention to detail, and collaboration across teams.