Event Operations Coordinator (Manila Site)

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking an Operations/Subscriptions Coordinator to help grow and maintain the subscriptions database, manage renewals and new subscriptions, and support marketing campaigns to drive revenue.

You will coordinate events, prepare timely reports, and assist with administrative tasks to ensure publication targets are met. The role requires strong organization, attention to detail, and collaboration across teams.

Formación

• Bachelor's degree holder.
• At least 1 year of customer service experience in a contact center environment.
• Basic knowledge of Salesforce, Helpr, Outlook, Microsoft Office, and telephony systems such as Jabber, Enghouse Touchpoint, or MS Teams Voice.
• Basic knowledge of show websites, registration tools, and ticketing systems.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail.
• Ability to quickly learn and apply enterprise AI tools and technologies to support business objectives.

Responsabilidades

• Events Planning and Delivery - Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines, and work closely with all other parties involved in the design, development, sales, marketing, and delivery of the events.
• Business Meetings/Events Arrangement - Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following detailed instructions to facilitate business meetings.
• Client and Customer Management (External) - Help manage external client relationships by carrying out simple procedural tasks.
• Supplier Management - Respond to and record day‑to‑day incidents with suppliers and respond to routine queries from suppliers and internal customers in a timely manner to enable delivery of the agreed services and supplies.
• Budgeting - Carry out tasks as part of the budgeting process.
• Insights and Reporting - Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.
• Information and Business Advice - Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.

Conocimientos

Event Management

Planning and Organizing

Budget and Control

Data Interpretation

Analyze Alternatives and Recommend Sol

Reporting

Account/Client Management

Builds Rapport

Customer-Focused Approach

Project Management Techniques

Calendar and Scheduling

Verbal Communication

Educación

Bachelor’s degree

Herramientas

Salesforce

Helpr

Outlook

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Show websites

Registration tools

Ticketing systems

Descripción del empleo

Job Summary

Support the Subscriptions Manager in growing and maintaining the subscriptions database to drive sales and circulation. Manage subscription renewals, reminders, and new subscriptions to maximize revenue generation. Conduct database research to support marketing campaigns, identify opportunities for growth, and contribute ideas to achieve publication targets. Coordinate event operations and administrative activities, ensuring timely reports, presentations, and successful event delivery.

Job Responsibilities

• Events Planning and Delivery - Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines, and work closely with all other parties involved in the design, development, sales, marketing, and delivery of the events.
• Business Meetings/Events Arrangement - Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following detailed instructions to facilitate business meetings.
• Client and Customer Management (External) - Help manage external client relationships by carrying out simple procedural tasks.
• Supplier Management - Respond to and record day‑day incidents with suppliers and respond to routine queries from suppliers and internal customers in a timely manner to enable delivery of the agreed services and supplies.
• Budgeting - Carry out tasks as part of the budgeting process.
• Insights and Reporting - Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.
• Information and Business Advice - Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.

Experience Level

Recommended General Experience

Sound experience and understanding of straightforward procedures or systems (7 to 12 months)

Recommended Managerial Experience

None

Applicable Skills

• Event Management - Intermediate - Works at an intermediate level to create and organize events for guests (e.g. meetings, shows). Typically works with guidance.
• Planning and Organizing - Intermediate - Works at an intermediate level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works with guidance.
• Budget and Control - Intermediate - Works at an intermediate level to create, analyze and monitor budgets in line with organizational and project/program criteria; identify trends and forecasts. Typically works with guidance.
• Data Interpretation - Intermediate - Works at an intermediate level to interpret data by examining patterns, trends, relationships, and implications to draw meaningful conclusions and answer critical questions. Typically works with guidance.
• Analyze Alternatives and Recommend Solutions - Intermediate - Works at an intermediate level to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works with guidance.
• Reporting - Intermediate - Works at an intermediate level to create reports for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works with guidance.
• Account/Client Management - Intermediate - Works at an intermediate level to manage clients and accounts to the mutual benefit of the account client and own organization. Typically works with guidance.
• Builds Rapport - Intermediate - Works with guidance (but not constant supervision)to quickly and effectively establish trust within the buying centers in the client’s organization.
• Customer-Focused Approach - Intermediate - Works at an intermediate level to orient the organization around delivering to the key needs of customers. Typically works with guidance.
• Project Management Techniques - Intermediate - Works at an intermediate level to plan and manage small project work assignments within desired cost, time and quality parameters. Typically works with guidance.
• Calendar and Scheduling - Intermediate - Works at an intermediate level to utilize calendar and scheduling tools. Typically works with guidance.
• Verbal Communication - Intermediate - Works at an intermediate level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works with guidance.

Qualifications

• Bachelor’s degree holder.
• At least 1 year of customer service experience in a contact center environment.
• Basic knowledge of Salesforce, Helpr, Outlook, Microsoft Office, and telephony systems such as Jabber, Enghouse Touchpoint, or MS Teams Voice.
• Basic knowledge of show websites, registration tools, and ticketing systems.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail.
• Ability to quickly learn and apply enterprise AI tools and technologies to support business objectives.