Customer Success Admin & Renewal Ops Associate

C & E Publishing, Inc.; Quezon City; On-site; PHP 335,000 - 580,000; Full time

Job summary

C & E Publishing, Inc. is looking for an Account Support Specialist to provide operational and administrative support to the Customer Success Team in Metro Manila.

The role ensures timely execution of usage reporting, account monitoring, and renewal coordination. Responsibilities include generating usage reports, coordinating with publishers and internal teams, sending renewal notices, assisting renewal quotations, and maintaining subscription records in the PMCS system.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Management or related field.
• Experience in administrative support, data management, or customer service is advantageous.
• Fresh graduates are welcome to apply.

Responsibilities

• Generate and release usage reports on defined timelines and accuracy standards.
• Coordinate with publishers and internal teams for data gathering and report validation.
• Prepare and send renewal notices to Sales within the prescribed timeline.
• Assist in the preparation and processing of renewal quotations.
• Update and maintain subscription details and account records in the PMCS monitoring system.
• Monitor account status and flag accounts requiring attention or follow-up.
• Ensure data accuracy across monitoring tools and reports; support workflow documentation and improvements.
• Assist in generating reports and dashboards for performance tracking and analysis.

Skills

Attention to detail

Data reporting

MS Excel

Time management

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Marketing or related field

Fresh graduates welcome

Tools

PMCS monitoring system

Job description

C & E Publishing, Inc. is looking for an Account Support Specialist to provide operational and administrative support to the Customer Success Team in Metro Manila.

The role ensures timely execution of usage reporting, account monitoring, and renewal coordination. Responsibilities include generating usage reports, coordinating with publishers and internal teams, sending renewal notices, assisting renewal quotations, and maintaining subscription records in the PMCS system.