Event & Subscriptions Growth Coordinator

Relx Plc; Quezon City; On-site; PHP 360,000 - 520,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

Relx Plc in the Philippines seeks a dedicated support professional to assist the subscriptions manager, driving growth in the subscriptions database and coordinating renewals and campaigns. You will generate insights, manage reminders, and help design marketing efforts while ensuring timely reports and presentations.

The role emphasizes event support, meetings, client relations, budgeting, and data reporting to help hit publication targets and revenue goals.

Qualifications

• Bachelor’s degree holder.
• At least 1 year of customer service experience in a contact center environment.
• Basic knowledge of Salesforce, Helpr, Outlook, Microsoft Office, and telephony systems such as Jabber, Enghouse Touchpoint, or MS Teams Voice.
• Basic knowledge of show websites, registration tools, and ticketing systems.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail.
• Ability to quickly learn and apply enterprise AI tools and technologies to support business objectives.
• REPH Employee with minimum of 1-year tenure in the current role
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 monthsMust not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a successful or above rating in the last Enabling Performance cycle

Responsibilities

• Events Planning and Delivery - Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines, and work closely with all other parties involved in the design, development, sales, marketing, and delivery of the events.
• Business Meetings/Events Arrangement - Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following detailed instructions to facilitate business meetings.
• Client and Customer Management (External) - Help manage external client relationships by carrying out simple procedural tasks.
• Supplier Management - Respond to and record day-to-day incidents with suppliers and respond to routine queries from suppliers and internal customers in a timely manner to enable delivery of the agreed services and supplies.
• Budgeting - Carry out tasks as part of the budgeting process.
• Insights and Reporting - Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.
• Information and Business Advice - Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.

Skills

Event Management

Planning and Organizing

Budget and Control

Data Interpretation

Analyze Alternatives

Reporting

Account/Client Management

Builds Rapport

Customer-Focused Approach

Project Management Techniques

Calendar and Scheduling

Verbal Communication

Education

Bachelor’s degree

Tools

Salesforce

Helpr

Outlook

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Job description

Relx Plc in the Philippines seeks a dedicated support professional to assist the subscriptions manager, driving growth in the subscriptions database and coordinating renewals and campaigns. You will generate insights, manage reminders, and help design marketing efforts while ensuring timely reports and presentations.

The role emphasizes event support, meetings, client relations, budgeting, and data reporting to help hit publication targets and revenue goals.