Evening Dispatch & Customer Experience Specialist

IBEX Global Solutions (Philippines) Inc.

Mandaluyong

On-site

PHP 280,000 - 360,000

Full time

2 days ago

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Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Customer Service Dispatch Specialist to evening-cover customers and field technicians, align calls with the right technicians, and relay accurate progress updates.

You will assist in data collection and analysis, meet daily revenue and sold-hour goals, and promote brand value through professional customer interactions. The role emphasizes strong communication, organization, and teamwork in a fast-paced, goal-driven environment, with ongoing

Qualifications

Dispatching: 1 year (Preferred)
Customer service: 1 year (Preferred)

Responsibilities

Evening coverage for customers and field technicians
Assist in data collection and analysis
Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls
Relay accurate information to technicians for quality customer experiences
Manage whereabouts and needs of every technician in the field
Record results of each service call and create report summaries for senior management
Be professional and establish customer rapport, encouraging repeat business
Respond to customer requests, resolving issues and promoting the brand
Participate in training to boost sales and ensure quick dispatch of orders
Update customers on technician progress throughout the day