Dispatch Associate

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 280,000 - 360,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Customer Service Dispatch Specialist to evening-cover customers and field technicians, align calls with the right technicians, and relay accurate progress updates.

You will assist in data collection and analysis, meet daily revenue and sold-hour goals, and promote brand value through professional customer interactions. The role emphasizes strong communication, organization, and teamwork in a fast-paced, goal-driven environment, with ongoing

Qualifications

• Dispatching: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Responsibilities

• Evening coverage for customers and field technicians
• Assist in data collection and analysis
• Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls
• Relay accurate information to technicians for quality customer experiences
• Manage whereabouts and needs of every technician in the field
• Record results of each service call and create report summaries for senior management
• Be professional and establish customer rapport, encouraging repeat business
• Respond to customer requests, resolving issues and promoting the brand
• Participate in training to boost sales and ensure quick dispatch of orders
• Update customers on technician progress throughout the day

Skills

Customer service

IT skills

Organization

Verbal communication

Written communication

Conflict resolution

Team player

Tools

Phone systems

Job description

Overview

Evaluate customer calls and match the right technician to every job.

Responsibilities

• Evening coverage for customers and field technicians
• Assist in data collecting and analysis
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Responsibilities

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

Qualifications

Experience:

• Dispatching: 1 year (Preferred)
• Customer service: 1 year (Preferred)