Evening Dispatch & Customer Service Specialist

ibex

Philippines

On-site

PHP 223,000 - 391,000

Full time

3 days ago

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Job summary

ibex is seeking a flexible Dispatcher/Customer Service Agent to evaluate customer calls and match the right technician to every job. You’ll cover evening shifts for customers and field techs, relay accurate information, and drive quick, quality dispatch of orders.

You will keep technicians informed, manage field logistics, record service results, and prepare summaries for senior management. Strong organization, good typing, and clear communication are essential in a fast-paced, goal-oriented

Qualifications

Dispatching: 1 year (Preferred)
Customer service: 1 year (Preferred)

Responsibilities

Evaluate customer calls and match technicians to each job.
Evening coverage for customers and field technicians.
Assist in data collection and analysis.
Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls.
Relay accurate information to technicians to ensure quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record results of service calls and create report summaries for senior management.
Be professional and establish customer rapport to encourage repeat business.
Respond to customer requests, resolve issues and promote the brand.
Participate in training to boost sales and ensure quick dispatch of orders.
Update customers throughout the day on the technician’s progress.