On-Site Night-Shift Service Dispatcher

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. seeks a skilled Dispatcher for a night shift on-site in Mandaluyong. You’ll be the nerve center, coordinating technicians with customers and leadership to keep schedules and invoicing flowing smoothly.

Use Service Titan to route work, anticipate challenges, and make quick, clear decisions. You’ll balance customer expectations with technician strengths and drive teamwork and energy in Mission Control every day.

Qualifications

• Have 2+ years of dispatching/BPO experience (HVAC, Plumbing, Electrical, or Home Services preferred).
• Experience with Service Titan platform.

Responsibilities

• Coordinate communication between technicians, customers, and leadership
• Strategically manage the dispatch board to maximize efficiency and customer satisfaction
• Anticipate challenges before they happen and adjust plans accordingly
• Use knowledge of the area to create smart routing decisions
• Balance customer expectations, technician strengths, and company goals
• Think 2-3 moves ahead, just like a chess player
• Keep work orders, schedules, and invoicing flowing smoothly through our technology platforms
• Bring energy, professionalism, and positivity to Mission Control every day

Skills

Dispatching/BPO experience

Communication

Problem solving

Teamwork

Tools

Service Titan

Job description

IBEX Global Solutions (Philippines) Inc. seeks a skilled Dispatcher for a night shift on-site in Mandaluyong. You’ll be the nerve center, coordinating technicians with customers and leadership to keep schedules and invoicing flowing smoothly.

Use Service Titan to route work, anticipate challenges, and make quick, clear decisions. You’ll balance customer expectations with technician strengths and drive teamwork and energy in Mission Control every day.