EUC IT Support Engineer (L1/L2) | Windows & macOS

Techblocks Inc.

Hinoba-an

On-site

PHP 240,000 - 420,000

Full time

7 days ago

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Job summary

Techblocks Inc. in the Philippines seeks an IT Support Engineer (L1/L2) to deliver end-user computing support across Windows and macOS, with focus on Microsoft 365 administration and AD user management.

The role covers onboarding/offboarding, ticket-based service delivery, VPN and remote access troubleshooting, and basic VMware/Hyper-V support, ensuring SLA adherence and customer satisfaction. Strong troubleshooting, communication, and documentation will help drive IT operations for a

Qualifications

3–6 years of IT Support, Desktop Support, Service Desk, or EUC Support roles.
Strong hands-on experience with Windows 10/11 and macOS support.
Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
Good understanding of Active Directory administration and user lifecycle management.
Experience with VPN, remote access tools, and endpoint management.
Knowledge of networking concepts including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and firewall troubleshooting.
Experience monitoring backups, antivirus solutions, and patch management processes.
Basic exposure to VMware and/or Hyper-V virtualization platforms.
Strong troubleshooting, analytical, and customer service skills.
Excellent verbal and written communication skills.

Responsibilities

Provide L1/L2 support for Windows and macOS desktops, laptops, and peripheral devices.
Diagnose and resolve hardware, software, operating system, and application-related issues.
Support onboarding and offboarding activities, including device provisioning and user setup.
Handle service requests and incidents through ticketing systems while meeting SLA requirements.
Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office Suite.
Troubleshoot email, calendar, mailbox, and collaboration-related issues.
Support VPN connectivity, remote access solutions, and remote workforce environments.
Create, modify, disable, and manage user accounts in Active Directory.
Manage password resets, group memberships, distribution lists, and access permissions.
Monitor system health, backups, antivirus status, and patch management activities.
Perform routine maintenance of Windows and macOS systems.
Ensure endpoint security compliance and software updates are applied regularly.
Provide basic support for VMware and Hyper-V environments.
Assist in troubleshooting virtual machine-related issues and resource allocation concerns.
Troubleshoot LAN, WAN, DNS, DHCP, VPN, firewall, and Wi-Fi connectivity issues.
Diagnose network performance problems and coordinate with infrastructure teams for resolution.
Support office network devices, printers, and communication systems.
Maintain accurate documentation of incidents, resolutions, and IT procedures.
Contribute to knowledge base articles and standard operating procedures.
Identify recurring issues and recommend preventive measures.