Senior IT Service Desk Analyst Windows/Office 365 & Azure

ECI

Manila

On-site

PHP 360,000 - 540,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation package

Sick leave and vacation leave

Health benefit eligibility

Life and accident insurances

And so much more!

Job summary

ECI is seeking an enthusiastic Service Desk Analyst to provide end-user desktop support for Windows, Exchange, and Office 365 environments. You will work onsite at ECI’s BGC, Taguig office, handling Level 1–3 tickets, with rotating UK/EMEA hours.

Strong customer focus and teamwork are essential. You will triage incidents, perform basic server and hardware troubleshooting, and contribute to successful IT projects while collaborating with multiple IT teams to meet SLAs and ensure high-quality

Qualifications

Minimum 2 years of end user support experience.
Experience with Office 365 administration and troubleshooting.

Responsibilities

Provide Level 3 end-user desktop support across multiple locations with Windows, Exchange, and Office 365 environments.
Deliver world-class desktop support and respond to Level 1–2 service tickets; potential Tier 3 work with Senior Technician.
Triage daily support incidents, perform light server troubleshooting, and handle hardware/software upgrades.
Maintain system through patches and upgrades; support Active Directory tasks (user accounts, passwords, GPOs).
Coordinate with Remote Monitoring and Management (RMM) and MDM tools; assist with Windows PCs & Servers, Azure & M365, VMware & Cloud migrations.
Collaborate with IT teams to meet SLAs and liaise with vendors for warranty service.