Senior IT Service Desk Analyst - Windows & 365 Expert

Eze Castle Integration, Inc.; Manila; On-site; PHP 502,200 - 948,600; Full time

Benefits offered by this job

Health benefits

Paid sick leave

Vacation leave

Job summary

ECI is seeking an enthusiastic Service Desk Analyst to provide end-user desktop support across Windows, Exchange, and Office 365 environments. You will handle Level 1–3 tickets, work with a global team, and contribute to world-class IT service delivery from the onsite Taguig office.

Responsibilities include triage, troubleshooting, AD user management, and project work for Windows PCs, Azure, VMware, and cloud migrations. An MSP background is a bonus.

Qualifications

• Minimum 2 years of end-user support experience.
• Proficient with Windows 10/11 and Office 2010–2019; strong Office 365 installation and admin skills.
• Experience with Azure, Intune, OneDrive, Exchange Online and SharePoint.
• Basic PowerShell experience (copy/paste).
• Knowledge of cyber-security concepts (MFA, AV/NGFW, web filtering).
• Basic networking concepts and security in Azure environments.

Responsibilities

• Provide Level 3 end-user desktop support to multiple users at multiple locations.
• Respond to Level 1 and 2 service tickets; potential Tier 3 work with Senior Technician.
• Triage incidents, perform desktop and light server troubleshooting, installations, upgrades.
• Maintain system administration tasks and user accounts in AD; password resets.
• Interface with RMM/MDM tools; assist with Windows PC and server projects.
• Ensure SLAs are met and coordinate with other IT teams and vendors.

Skills

End user support

Windows

Office 365

Azure

Intune

OneDrive

SharePoint

PowerShell (basic)

MDM

Networking basics

Security concepts

Service desk tooling

Tools

ServiceNow

ConnectWise

Jira

Job description

ECI is seeking an enthusiastic Service Desk Analyst to provide end-user desktop support across Windows, Exchange, and Office 365 environments. You will handle Level 1–3 tickets, work with a global team, and contribute to world-class IT service delivery from the onsite Taguig office.

Responsibilities include triage, troubleshooting, AD user management, and project work for Windows PCs, Azure, VMware, and cloud migrations. An MSP background is a bonus.