EU Customer Support Pro — Fast, Empathetic Help

one.com; Cebu City; On-site; PHP 223,000 - 257,000; Full time

Benefits offered by this job

Health Insurance

Free website with a domain & hosting

Performance bonuses

Job summary

one.com is seeking motivated, customer-focused individuals to join our team in a fast-paced environment. You will provide support to customers across several brands within the group, handling chat and email interactions with empathy and efficiency.

Key tasks include onboarding new members, collaborating with internal teams, and staying updated on products, services, and policies. A competitive, performance-based bonus structure and health insurance are offered.

Qualifications

• Strong English communication skills (written and spoken).
• Basic computer literacy and familiarity with internet-related tools.
• A team-oriented mindset and a pro-active attitude.
• You're efficient and can quickly adapt to new situations.
• A natural problem-solver with empathy and professionalism.

Responsibilities

• Handle inbound or outbound customer interactions via chat and email
• Respond to inquiries with professionalism, empathy and efficiency
• Identify customer needs and deliver effective, timely solutions
• Collaborate with internal teams and escalated issues when needed
• Assist with onboarding and mentoring new team members
• Stay informed on our products, services and company policies
• Recommend and upsell relevant products and services when appropriate

Skills

Clear English communication

Customer focus

Problem solving

Team collaboration

Proactive attitude

Adaptability

Education

High school diploma or equivalent

Job description

one.com is seeking motivated, customer-focused individuals to join our team in a fast-paced environment. You will provide support to customers across several brands within the group, handling chat and email interactions with empathy and efficiency.

Key tasks include onboarding new members, collaborating with internal teams, and staying updated on products, services, and policies. A competitive, performance-based bonus structure and health insurance are offered.