Empathetic Multichannel Customer Support Specialist

Tasks Expert; Hinoba-an; On-site; PHP 279,000 - 469,000; Full time

Job summary

Tasks Expert is seeking a customer support specialist to resolve queries across chat, email, and voice with empathy and accuracy. The role emphasizes timely ticket logging, follow-through, and maintaining high CSAT through clear communication.

Candidates should have excellent English, a customer-first mindset, a reliable internet connection, and comfort using helpdesk tools in a fast-paced environment.

Qualifications

• Excellent spoken and written English.
• Patient, customer-first attitude.
• Reliable internet and a quiet space.
• Comfort with helpdesk tools.

Responsibilities

• Resolve queries across channels.
• Log tickets and follow through; keep CSAT high with clear communication.
• Escalate when appropriate.

Skills

Live Chat

Zendesk

Email Support

Ticket Resolution

Complaint Handling

Order Support

Refund Processing

Knowledge Base Writing

CSAT Improvement

Job description

Tasks Expert is seeking a customer support specialist to resolve queries across chat, email, and voice with empathy and accuracy. The role emphasizes timely ticket logging, follow-through, and maintaining high CSAT through clear communication.

Candidates should have excellent English, a customer-first mindset, a reliable internet connection, and comfort using helpdesk tools in a fast-paced environment.