Customer Service Representative EU Support

one.com; Cebu City; On-site; PHP 223,000 - 257,000; Full time

Benefits offered by this job

Health Insurance

Free website with a domain & hosting

Performance bonuses

Job summary

one.com is seeking motivated, customer-focused individuals to join our team in a fast-paced environment. You will provide support to customers across several brands within the group, handling chat and email interactions with empathy and efficiency.

Key tasks include onboarding new members, collaborating with internal teams, and staying updated on products, services, and policies. A competitive, performance-based bonus structure and health insurance are offered.

Qualifications

• Strong English communication skills (written and spoken).
• Basic computer literacy and familiarity with internet-related tools.
• A team-oriented mindset and a pro-active attitude.
• You're efficient and can quickly adapt to new situations.
• A natural problem-solver with empathy and professionalism.

Responsibilities

• Handle inbound or outbound customer interactions via chat and email
• Respond to inquiries with professionalism, empathy and efficiency
• Identify customer needs and deliver effective, timely solutions
• Collaborate with internal teams and escalated issues when needed
• Assist with onboarding and mentoring new team members
• Stay informed on our products, services and company policies
• Recommend and upsell relevant products and services when appropriate

Skills

Clear English communication

Customer focus

Problem solving

Team collaboration

Proactive attitude

Adaptability

Education

High school diploma or equivalent

Job description

Job Description:

Are you someone who thrives in a fast-paced, customer-focused environment?

Do you enjoy solving problems and making a real difference?

group.one is looking for motivated and customer-focused individuals to join our team.

In this role, you will provide support to customers across several brands within the group.

Your tasks

• Handle inbound or outbound customer interactions via chat and email
• Respond to inquiries with professionalism, empathy and efficiency
• Identify customer needs and deliver effective, timely solutions
• Collaborate with internal teams and escalated issues when needed
• Assist with onboarding and mentoring new team members
• Stay informed on our products, services and company policies
• Recommend and upsell relevant products and services when appropriate

Your Qualifications

• High school diploma or equivalent education
• Strong English communication skills (written and spoken)
• Basic computer literacy and familiarity with internet-related tools
• A team-oriented mindset and a pro-active attitude
• You're efficient and can quickly adapt to new situations
• A natural problem-solver with empathy and professionalism

What We Offer

• Salary Range: PHP 20,000-23,000 per month
• Competitive performance-based bonuses
• The chance to work with a leading name in web hosting and digital solutions.
• A vibrant, collaborative team where your ideas and contributions matter.
• Competitive salary with attractive performance-based bonuses.
• Health Insurance
• A free website with a domain and hosting, where you can choose your domain name

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.

We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.