EOI - Lease Admin Assistant (Makati)

CBRE Asia Pacific; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

CBRE Asia Pacific is seeking a Tenant Relation Manager located in Makati City. The ideal candidate will ensure operational excellence, customer satisfaction, and compliance in managing tenant relations.

This role involves acting as a liaison with tenants, managing helpdesk operations, and generating operational reports. The candidate should have a Bachelor's degree and 3-5 years’ experience in property management.

Qualifications

• 3-5 years’ experience in tenant relations or facilities management.
• Working knowledge of SLA management and operational reporting.
• Proficient in managing multiple priorities in an operational setting.

Responsibilities

• Acts as key liaison with tenants and addresses concerns.
• Manages helpdesk operations and ensures data accuracy.
• Generates operational reports and performance summaries.

Skills

Strong communication

Customer service

Stakeholder management

Organizational skills

Detail-oriented

Helpdesk systems knowledge

Education

Bachelor's degree in Business or related field

Tools

MS Office

Operational reporting tools

Job description

ROLE PURPOSE

The Tenant Relation Manager is responsible for delivering operational excellence, compliance, customer satisfaction, and continuous improvement across assigned areas. The role ensures that services are delivered efficiently, risks are mitigated, stakeholders are supported, and operational records are fully maintained.

Key Responsibilities

• Acts as key liaison with tenants, addressing concerns and ensuring good relationships.
• Ensures adherence to house rules and facilitates issue resolution.
• Supports move‑in/move‑out activities, coordinating documentation and approvals.
• Manages helpdesk operations including ticket logging, dispatch, tracking, and closure.
• Ensures accuracy of helpdesks data including asset registers, maintenance schedules, and certifications.
• Generate operational reports, dashboards, and performance summaries.

Job Qualifications

• Bachelor’s degree in Business, Engineering, Facilities Management, Property Management or related field.
• 3–5 years’ experience in tenant relations, property/facilities management, or building operations.
• Working knowledge of helpdesk systems, SLA management, and operational reporting.
• Strong communication, customer service, and stakeholder management skills.
• Organized, detail‑oriented, and capable of managing multiple priorities in an operational environment.
• Proficient in MS Office and operational reporting tools.
• Amenable to work on site in Makati City