Tenant Relations Associate (Entry level)

HRTx Inc; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

HRTx Inc. is seeking a Tenant Relations Associate in Manila to support leasing activities, maintain positive tenant relationships, and coordinate day‑to‑day property operations onsite.

You will liaise with tenants, internal teams, and service providers to ensure occupancy, maintenance, and overall tenant satisfaction. The role requires strong communication, organization, and customer service skills, with experience in real estate or property management preferred.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, Property Management, Real Estate Management, Communications, or related field.
• At least 1 year of tenant relations or property management experience.
• Excellent verbal and written communication and strong interpersonal skills.
• Proficiency in Microsoft Office; experience with CRM systems is an advantage.
• Willingness to work flexible hours, including weekends and holidays, when required by business operations.

Responsibilities

• Serve as the primary point of contact for tenants and coordinate with internal teams to address needs and concerns.
• Coordinate unit readiness, move-in/out requirements, service requests, and tenant-related activities.
• Prepare, review, and process lease agreements and ensure completeness and accuracy of all leasing documentation.
• Explain lease terms, policies, payment structures, and other requirements to tenants.
• Conduct property viewings and address prospective tenants' inquiries to support leasing decisions.
• Manage day-to-day tenant relations and ensure a positive experience through timely resolutions.

Skills

Tenant relations

Customer service

Communication skills

Organizational skills

MS Office

CRM familiarity

Education

Bachelor's degree

Tools

Property management software

Job description

Location: Malate, Manila

Work Setup: Full onsite

Schedule: Monday to Friday, Dayshift

Role Overview

The Tenant Relations Associate is responsible for supporting leasing activities, maintaining positive tenant relationships, and coordinating day-to-day property operations. The role ensures smooth communication among tenants, internal teams, and service providers while supporting occupancy, collections, maintenance, and overall tenant satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Property Management, Real Estate Management, Communications, or a related field.
• At least 1 year of experience in tenant relations, property management, hospitality, leasing, or a related field.
• With relevant work experience within the real-estate, property management, or related industry.
• Excellent verbal and written communication and strong interpersonal skills.
• Strong customer service, coordination, and conflict resolution abilities.
• Highly organized with strong attention to detail, time management, and follow-through.
• Proficient in Microsoft Office applications; experience with property management or CRM systems is an advantage.
• Ability to manage multiple tenant concerns and operational requirements while maintaining professionalism and confidentiality.
• Willingness to work flexible hours, including weekends and holidays, when required by business operations.

Key Responsibilities

• Serve as the primary point of contact for tenants and coordinate with internal teams, including property management, finance, maintenance, and other service providers, to address tenant needs and concerns.
• Coordinate unit readiness, move-in and move-out requirements, service requests, and other tenant-related activities.
• Prepare, review, and process lease agreements and ensure completeness and accuracy of all leasing documentation.
• Explain lease terms, property policies, payment structures, and other relevant requirements clearly to tenants.
• Conduct and assist with property viewings, present property features and amenities, and address prospective tenants' inquiries to support leasing decisions.
• Manage day-to-day tenant relations and ensure a positive tenant experience through timely and professional resolution of concerns and requests.
• Prepare and send rental billing statements, payment reminders, and delinquency notices; assist in rent collection and coordinate with Finance for payment monitoring.
• Coordinate utility service suspension and reinstatement for overdue accounts in accordance with established policies.
• Schedule and monitor pest control, preventive maintenance, repairs, replacements, and other property upkeep activities, particularly for long‑term occupied units.
• Coordinate with maintenance personnel, contractors, and operations teams to ensure timely resolution of unit and facility‑related concerns.
• Prepare regular reports covering leasing inquiries, occupancy, tenant concerns, maintenance activities, and collection status.
• Maintain accurate and organized records of lease agreements, tenant communications, transactions, and other property‑related documentation.
• Perform other administrative and operational tasks as assigned.