Tenant Relations Associate (Entry level)

HRTX; Manila; On-site; PHP 335,000 - 502,000; Full time

Job summary

HRTX in Malate, Manila is seeking a Tenant Relations Associate to support leasing activities and maintain positive tenant relationships. The role coordinates day-to-day property operations and liaises with tenants, internal teams, and service providers to ensure occupancy, maintenance, and satisfaction.

The ideal candidate will have a relevant degree and at least 1 year of related experience, with strong communication, organizational, and customer-service skills.

Qualifications

• Bachelor's degree in Business Admin, Hospitality, Property/Real Estate, Communications, or related field.
• At least 1 year of tenant relations, property management, hospitality, leasing, or related experience.
• Experience within real estate/property management industry is preferred.
• Excellent verbal and written communication, with strong interpersonal skills.
• Strong customer service, coordination, and conflict resolution abilities.
• Highly organized with attention to detail, time management, and follow-through.
• Proficient in MS Office; experience with property management or CRM systems is an advantage.

Responsibilities

• Serve as primary contact for tenants and coordinate with internal teams to address needs.
• Coordinate unit readiness, move-in/out, and tenant service requests.
• Prepare, review, and process lease agreements and related docs.
• Explain lease terms and property policies clearly to tenants.
• Show property features, answer tenant inquiries, and support leasing decisions.
• Maintain records of leases, communications, transactions, and documentation.

Skills

Tenant relations

Communication

Customer service

Organization

Time management

Confidentiality

Conflict resolution

MS Office

CRM systems

Lease administration

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

CRM systems

Job description

Location: Malate, Manila

Work Setup: Full onsite

Schedule: Monday to Friday, Dayshift

Role Overview

The Tenant Relations Associate is responsible for supporting leasing activities, maintaining positive tenant relationships, and coordinating day‑to‑day property operations. The role ensures smooth communication among tenants, internal teams, and service providers while supporting occupancy, collections, maintenance, and overall tenant satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Property Management, Real Estate Management, Communications, or a related field.
• At least 1 year of experience in tenant relations, property management, hospitality, leasing, or a related field.
• With relevant work experience within the real-estate, property management, or related industry.
• Excellent verbal and written communication and strong interpersonal skills.
• Strong customer service, coordination, and conflict resolution abilities.
• Highly organized with strong attention to detail, time management, and follow-through.
• Proficient in Microsoft Office applications; experience with property management or CRM systems is an advantage.
• Ability to manage multiple tenant concerns and operational requirements while maintaining professionalism and confidentiality.
• Willingness to work flexible hours, including weekends and holidays, when required by business operations.

Key Responsibilities

• Serve as the primary point of contact for tenants and coordinate with internal teams, including property management, finance, maintenance, and other service providers, to address tenant needs and concerns.
• Coordinate unit readiness, move-in and move-out requirements, service requests, and other tenant‑related activities.
• Prepare, review, and process lease agreements and ensure completeness and accuracy of all leasing documentation.
• Explain lease terms, property policies, payment structures, and other relevant requirements clearly to tenants.
• Conduct and assist with property viewings, present property features and amenities, and address prospective tenants' inquiries to support leasing decisions.
• Manage day-to-day tenant relations and ensure a positive tenant experience through timely and professional resolution of concerns and requests.
• Prepare and send rental billing statements, payment reminders, and delinquency notices; assist in rent collection and coordinate with Finance for payment monitoring.
• Coordinate utility service suspension and reinstatement for overdue accounts in accordance with established policies.
• Schedule and monitor pest control, preventive maintenance, repairs, replacements, and other property upkeep activities, particularly for long‑term occupied units.
• Coordinate with maintenance personnel, contractors, and operations teams to ensure timely resolution of unit and facility‑related concerns.
• Prepare regular reports covering leasing inquiries, occupancy, tenant concerns, maintenance activities, and collection status.
• Maintain accurate and organized records of lease agreements, tenant communications, transactions, and other property‑related documentation.
• Perform other administrative and operational tasks as assigned.