EOI - Billing & Collection Assistant (Office - Quezon City)

CBRE Group, Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

CBRE Group, Inc. in the Philippines seeks a Billing & Collections specialist to manage rent and utilities billing for CBRE clients and properties under limited supervision.

The role focuses on reviewing funding and payment requests, maintaining accounts receivable, and communicating with customers to resolve discrepancies, while supporting reporting and cash flow monitoring.

Responsibilities

• Reviews and audits funding and payment requests for accuracy and authorization per procedures.
• Maintain and update accounts receivable across transactions; support acquisitions within required timeframes and ensure internal control compliance.
• Prepare and maintain Tenant Ledger with aging of accounts receivable for rent and utility billing.
• Monitor and manage accounts receivable to ensure timely payment collection from customers.
• Review and verify accuracy of invoices, purchase orders, and other financial records.
• Contact customers by phone, email, or mail to discuss outstanding payments and resolve discrepancies.
• Collaborate with the accounting department to reconcile and resolve payment discrepancies or billing errors.
• Generate and send regular reports to management regarding outstanding invoices, collection activities, and cash flow status.
• Process delinquent accounts; prepare notices; monitor reports; apply late fees and write-offs; handle payment redistributions.
• Respond to and resolve accounting issues and reports for billing and collection.
• Participate in budgeting and forecasting for property portfolio and client transitions.
• Monitor services scope and provide feedback on changes.
• Coordinate work with team members under SPOC guidelines.

Job description

Job Summary

Under limited supervision, performs billing and collection duties of the Rent and Utilities of CBRE clients and properties. Performs related duties as assigned.

Duties and Responsibilities

• Reviews and audits funding and payment requests for accuracy, documentation, and authorization in accordance with established operating procedures.
• Ensure account receivables are maintained/updated of all transactions and participate in various acquisitions processes within required timeframe and ensure compliance to all internal controls and company policies.
• Prepare and maintain Tenant’s Ledger with proper Aging of Accounts Receivable to update Rental and Utility billings and collections record.
• Monitor and manage accounts receivable to ensure timely payment collection from customers.
• Review and verify accuracy of invoices, purchase orders, and other financial records.
• Contact customers by phone, email, or mail to discuss outstanding payments and resolve any payment discrepancies.
• Collaborate with the accounting department to reconcile and resolve any payment discrepancies or billing errors.
• Generate and send regular reports to management regarding outstanding invoices, collection activities, and cash flow status.
• Processes delinquent accounts for collection; prepares notices for delivery to customers; monitors reports for transfer of bills, adjustments, applies late fees, adjustment reversals, processes online payments, processes bad debt write offs, payment redistribution, over-short adjustment process, transfer of overpayments, correspondence, etc.
• Responds to and resolves issues and requests from management teams and clients regarding various accounting issues and reports in relation to Billing and Collection.
• Participates in budgeting and forecasting for assigned property portfolio, new property and client transitions, and client audit requests.
• Monitors scope of services delivered and provides feedback to manager regarding any changes in scope.
• Coordinates work with other team members within single point-of-contact (SPOC) guidelines.