Entry-Level First-Party Collections Specialist

CBE Companies; Taguig; On-site; PHP 335,000 - 446,000; Full time

Job summary

CBE Companies in Taguig, Philippines, is seeking a First Party Collections representative. You will spend your day on the phone reminding customers about late payments and helping them set up payment arrangements while upholding client standards.

You will navigate multiple systems, document conversations, and maintain compliance with applicable laws and client procedures. The role requires a positive attitude, resilience, and the ability to stay accurate in a fast-paced environment.

Qualifications

• 1 year of collections, customer service or telemarketing experience preferred.
• Excellent English communication and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Call customers to collect late payments and discuss payment options.
• Document accounts accurately while on calls.
• Meet productivity and call-quality targets.
• Follow VAIG and Bad Phone processes.
• Escalate disputes per client guidelines.

Skills

Customer service

English communication

Education

High School Diploma or equivalent

Job description

CBE Companies in Taguig, Philippines, is seeking a First Party Collections representative. You will spend your day on the phone reminding customers about late payments and helping them set up payment arrangements while upholding client standards.

You will navigate multiple systems, document conversations, and maintain compliance with applicable laws and client procedures. The role requires a positive attitude, resilience, and the ability to stay accurate in a fast-paced environment.