Collections Associate: Payment Plans & Client Relations

Cepat Kredit Financing Inc; Pasig; On-site; PHP 223,000 - 335,000; Full time

Job summary

Cepat Kredit Financing Inc. is seeking a diligent Collections Agent based in Pasig, Philippines. You will handle calls to overdue accounts, negotiate payment plans, and verify customer data across systems. The role includes assisting payments through GCash, PayMaya, and Cebuana, plus preparing daily collection reports.

You will remind clients of due dates to ensure timely payments and maintain strong client relationships. A four-year business degree and solid communication skills are required.

Qualifications

• Graduate of any four-year Business Course.
• Must have product and process knowledge.
• Possesses excellent communication and listening skills.
• With professional attitude and strong work ethics.
• Has the ability to build and maintain good relationship with clients.
• Computer proficient especially Microsoft Word, PowerPoint and Excel.

Responsibilities

• Initiate and receive calls with customers whose accounts are overdue by 1 to 5 days, using effective communication techniques to negotiate and arrange suitable payment plans.
• Gather and verify customer information, including contact details, payment history, and outstanding balances, by accessing relevant databases and software systems.
• Assist customers in making payments via various channels i.e., Gcash, Paymaya, Cebuana.
• Prepare regular reports summarizing total collection per day (per assigned accounts).
• Responsible for reminding clients of their upcoming due dates to ensure timely payment and prevent delays in the collection process.

Skills

Communication skills

Active listening

Relationship building

Work ethics

Education

Four-year business degree

Tools

Microsoft Word

PowerPoint

Excel

Job description

Cepat Kredit Financing Inc. is seeking a diligent Collections Agent based in Pasig, Philippines. You will handle calls to overdue accounts, negotiate payment plans, and verify customer data across systems. The role includes assisting payments through GCash, PayMaya, and Cebuana, plus preparing daily collection reports.

You will remind clients of due dates to ensure timely payments and maintain strong client relationships. A four-year business degree and solid communication skills are required.