Customer Service Specialist - On-site, Pasay

Concentrix 1BPO; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Meal and transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Health plan for you and your loved-1s

Clean, safe & modern working environm

Job summary

CONCENTRIX is hiring for an on-site Customer Service role in Pasay, Philippines. No experience required; full-time employment with training provided to start your career in a leading BPO.

Requirements include being at least 18 years old, a high school graduate, and fluent in English. Great benefits, competitive pay, and opportunities for growth are offered to help you thrive in a dynamic team environment.

Qualifications

• Must be 18 years old or above.
• Fluent in English; you will converse with foreign customers.
• Computer & internet literate.
• Committed to full-time long-term employment.
• Month-long training will prepare you for the role.

Responsibilities

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures.
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport.
• Clarify customer requirements; probe for understanding and provide resolution using available tools.
• Maintain basic knowledge of client products and/or services.

Skills

Fluent in English

Computer & Internet literate

Communication skills

Education

High School graduate (SHS/K-12)

Job description

CONCENTRIX is hiring for an on-site Customer Service role in Pasay, Philippines. No experience required; full-time employment with training provided to start your career in a leading BPO.

Requirements include being at least 18 years old, a high school graduate, and fluent in English. Great benefits, competitive pay, and opportunities for growth are offered to help you thrive in a dynamic team environment.