Customer Support Specialist – KPI‑Driven

Concentrix Philippines; Pasay; On-site; PHP 246,000 - 335,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor for MOA in Pasay. The role interfaces with customers via inbound/outbound calls or the internet, delivering service support and resolving routine product/service issues.

The candidate should have a high school diploma with 3–6 months of relevant experience, possess strong communication skills, and be comfortable with multiple tasks in a fast-paced environment. Weekend/shift flexibility may be required.

Qualifications

• High school diploma or equivalent with 3–6 months relevant experience.
• Courteous with strong customer service orientation.
• Good written and verbal communication skills.

Responsibilities

• Meet KPIs and ensure service quality.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with the customer.
• Greet customers professionally.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work notes and account updates.
• Respond to inquiries by referring to published materials or escalating when needed.
• Track, document, and retrieve information in the call tracking database.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.

Skills

Customer service

Communication

Computer skills

Attention to detail

Multi-tasking

Teamwork

Patience

Adaptability

Shift flexibility

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Service Advisor for MOA in Pasay. The role interfaces with customers via inbound/outbound calls or the internet, delivering service support and resolving routine product/service issues.

The candidate should have a high school diploma with 3–6 months of relevant experience, possess strong communication skills, and be comfortable with multiple tasks in a fast-paced environment. Weekend/shift flexibility may be required.