Entry-Level Call Center & Inbound Support Specialist

Neksjob Philippines; Tocmo; Sur place; PHP 167 000 - 257 000; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Employee Recognition

Résumé du poste

Neksjob Philippines is hiring an Entry Level Call Center Agent to handle customer inquiries via phone, email, and chat from our Baguio site. No prior experience required; on-site role with full-time hours.

Candidates should have strong communication and basic computer skills. Responsibilities include handling account details, product inquiries, and order updates, while upholding company policies and ensuring accurate record-keeping.

Qualifications

• Excellent communication skills, strong listening abilities, and basic computer proficiency are required.

Responsabilités

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Connaissances

Communication

Active Listening

Computer Basics

Formation

Senior High School/High School Diploma

Description du poste

Neksjob Philippines is hiring an Entry Level Call Center Agent to handle customer inquiries via phone, email, and chat from our Baguio site. No prior experience required; on-site role with full-time hours.

Candidates should have strong communication and basic computer skills. Responsibilities include handling account details, product inquiries, and order updates, while upholding company policies and ensuring accurate record-keeping.