Entry-Level Call Center & Inbound Support Specialist

Neksjob Philippines; Tocmo; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Employee Recognition

Job summary

Neksjob Philippines is hiring an Entry Level Call Center Agent to handle customer inquiries via phone, email, and chat from our Baguio site. No prior experience required; on-site role with full-time hours.

Candidates should have strong communication and basic computer skills. Responsibilities include handling account details, product inquiries, and order updates, while upholding company policies and ensuring accurate record-keeping.

Qualifications

• Excellent communication skills, strong listening abilities, and basic computer proficiency are required.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Communication

Active Listening

Computer Basics

Education

Senior High School/High School Diploma

Job description

Neksjob Philippines is hiring an Entry Level Call Center Agent to handle customer inquiries via phone, email, and chat from our Baguio site. No prior experience required; on-site role with full-time hours.

Candidates should have strong communication and basic computer skills. Responsibilities include handling account details, product inquiries, and order updates, while upholding company policies and ensuring accurate record-keeping.