Entry-Level Customer Service Representative | Training + Growth

StaffSmart Outsourcing; Valenzuela; Presencial; PHP 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-the-job training

Competitive salary

Career progression

Health and wellness initiatives

Professional development

Descripción de la vacante

StaffSmart Outsourcing is seeking motivated Customer Service Representatives to join our team at UP Technohub, Quezon City and San Lazaro, Manila. This full-time position includes comprehensive training for newcomers to the BPO industry.

You will handle calls, provide accurate information, process transactions, and maintain data in our systems, while adhering to quality standards and confidentiality. Training and career growth opportunities are available.

Formación

• High school diploma or equivalent.
• Strong written and verbal communication.
• Excellent listening and comprehension.
• Patience and empathy with diverse customers.
• Problem-solving mindset and clear thinking.
• Proficiency with computers and basic software.

Responsabilidades

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses.
• Resolve customer issues while remaining courteous.
• Process transactions, orders, and requests per procedures.
• Document interactions accurately in company systems.
• Follow policies, quality standards and brand guidelines.

Conocimientos

Communication skills

Active listening

Empathy

Problem solving

Computer proficiency

Educación

High school diploma

Descripción del empleo

StaffSmart Outsourcing is seeking motivated Customer Service Representatives to join our team at UP Technohub, Quezon City and San Lazaro, Manila. This full-time position includes comprehensive training for newcomers to the BPO industry.

You will handle calls, provide accurate information, process transactions, and maintain data in our systems, while adhering to quality standards and confidentiality. Training and career growth opportunities are available.