Customer Service Associate: Training & Growth, Flexible Hours

StaffSmart Outsourcing; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-site in Makati

Comprehensive training

Career progression opportunities

Health and wellness initiatives

Mentoring and supportive team

Flexible scheduling options

Job summary

StaffSmart Outsourcing in Makati, Philippines, is hiring a Customer Service Representative for a full-time on-site role. No prior BPO experience is required as comprehensive training is provided to all successful candidates.

You will handle inbound and outbound inquiries, provide accurate information, resolve issues, and document interactions. The company offers on-the-job training, competitive pay, career progression, health initiatives, and a supportive mentoring team.

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication.
• Excellent listening and comprehension abilities.
• Patience and empathy when dealing with diverse customers.
• Problem-solving mindset with critical thinking.
• Proficiency with computer systems and basic software.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses.
• Resolve issues while staying courteous and helpful.
• Process customer transactions and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, standards, and brand guidelines.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team to meet targets and maintain service quality.

Skills

Strong communication

Active listening

Patience and empathy

Problem-solving mindset

Computer basics

Willingness to learn

Flexibility with shifts

Reliability

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in Makati, Philippines, is hiring a Customer Service Representative for a full-time on-site role. No prior BPO experience is required as comprehensive training is provided to all successful candidates.

You will handle inbound and outbound inquiries, provide accurate information, resolve issues, and document interactions. The company offers on-the-job training, competitive pay, career progression, health initiatives, and a supportive mentoring team.