Entry-Level Customer Service Rep — Cebu

Nezda Technologies, Inc.; Cebu City; On-site; PHP 355,000 - 426,000; Full time

Job summary

Nezda Technologies, Inc. in Cebu is seeking a dedicated Customer Service Representative to join our team.

This full-time role places you at the frontline of customer interactions, delivering clear and friendly support and ensuring a positive experience for every caller or chat. Requirements include a high school diploma or higher (college degree preferred), excellent communication, calmness under pressure, and basic CRM software proficiency.

Qualifications

• High school graduate or higher; college degree preferred.
• No experience required, but 1 year BPO experience preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure.
• Proficiency with CRM software.

Responsibilities

• Handle customer interactions as frontline representative.
• Provide clear and professional information to customers.
• Resolve inquiries and guide customers to solutions.
• Maintain positive customer relationships and professionalism.

Skills

Communication skills

Interpersonal skills

Customer empathy

Problem solving

CRM software

Education

High school or higher

Tools

Computer systems

CRM software

Job description

Nezda Technologies, Inc. in Cebu is seeking a dedicated Customer Service Representative to join our team.

This full-time role places you at the frontline of customer interactions, delivering clear and friendly support and ensuring a positive experience for every caller or chat. Requirements include a high school diploma or higher (college degree preferred), excellent communication, calmness under pressure, and basic CRM software proficiency.