Entry-Level Customer Experience Specialist

Conduent, Inc.; Batangas City; On-site; PHP 200,000 - 280,000; Full time

Job summary

Conduent, Inc. is seeking an entry-level Call Center Associate to perform routine business support tasks and data coordination under close supervision. You will follow standard scripts, address customer needs, and ensure timely updates to case notes while meeting SLAs.

The role emphasizes warm and empathetic communication, adherence to procedures, and accurate data entry within established guidelines, with supervision as needed.

Qualifications

• Entry-level position with limited requirements for licenses, training, and certifications.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Conduent, Inc. is seeking an entry-level Call Center Associate to perform routine business support tasks and data coordination under close supervision. You will follow standard scripts, address customer needs, and ensure timely updates to case notes while meeting SLAs.

The role emphasizes warm and empathetic communication, adherence to procedures, and accurate data entry within established guidelines, with supervision as needed.