Customer Experience Team Lead & Coach

Conduent, Inc.; Batangas City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Conduent in the Philippines is seeking a capable team supervisor to oversee daily operations across business, technical support and production teams in Batangas. You will coach, monitor performance and ensure quality deliverables in a fast-paced environment.

This role emphasizes leadership, KPI reporting, and coaching to improve end-user experiences and client satisfaction, while coordinating with cross-functional teams to meet company goals.

Qualifications

• Supervises daily tasks of the business, technical support and production teams.
• Responsible for team results.
• Ability to work without supervision.
• Ability to coordinate team efforts to achieve overall company and client goals.
• Strong communication skills to share ideas and information.

Responsibilities

• Delivers quality, productivity, and compliance KPI reports.
• Coaches and gives feedback to team members to enhance performance.
• Shares processes and business updates with the team.
• Supervises the team to identify coaching opportunities.
• Recommends training interventions when necessary.
• Outlines best practices for associate growth and improvement.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Conduent in the Philippines is seeking a capable team supervisor to oversee daily operations across business, technical support and production teams in Batangas. You will coach, monitor performance and ensure quality deliverables in a fast-paced environment.

This role emphasizes leadership, KPI reporting, and coaching to improve end-user experiences and client satisfaction, while coordinating with cross-functional teams to meet company goals.