Entry-Level CSR — Training, Growth & Flexible Hours

Top Alliance; Pampanga; On-site; PHP 288,000 - 432,000; Full time

Benefits offered by this job

Training provided

Health benefits

Career progression

Flexible scheduling

Supportive team

Job summary

Top Alliance in Pampanga is seeking enthusiastic Customer Service Representatives to join our growing team. As a full-time CSR, you will be the first point of contact for customers, delivering helpful and courteous support.

We provide comprehensive training, a competitive salary, health and wellness benefits, and opportunities for career progression within Top Alliance. This role is ideal for newcomers eager to start a career in customer service.

Qualifications

• High school diploma or equivalent.
• Excellent English communication.
• Empathy and listening skills.
• Ability to multitask in a fast-paced environment.
• No prior experience required; full training provided.
• Punctual and reliable.

Responsibilities

• Answer incoming customer enquiries via phone, email, chat, or other communication channels with professionalism and courtesy.
• Resolve customer issues and concerns efficiently whilst maintaining a positive and helpful attitude.
• Provide accurate information about products, services, and company policies to customers.
• Document all customer interactions and transactions in the company system with accuracy and attention to detail.
• Process customer requests, including orders, returns, billing inquiries, and account updates.
• Escalate complex issues to senior team members or management when necessary.
• Follow company procedures and quality standards consistently to ensure customer satisfaction.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.
• Participate in ongoing training and development to improve skills and product knowledge.

Skills

English communication

Multitasking

Empathy

Customer service

Basic computer literacy

Education

High school diploma

Tools

MS Office

CRM software

Job description

Top Alliance in Pampanga is seeking enthusiastic Customer Service Representatives to join our growing team. As a full-time CSR, you will be the first point of contact for customers, delivering helpful and courteous support.

We provide comprehensive training, a competitive salary, health and wellness benefits, and opportunities for career progression within Top Alliance. This role is ideal for newcomers eager to start a career in customer service.