(CSR) – | Easy Hiring Process | No BPO Experience Needed | Up to 28k Salary

Top Alliance; Cebu City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Comprehensive training program

Career progression opportunities

Health and wellness benefits

Supportive team environment

Bonuses based on quality metrics

Job summary

Top Alliance in Cebu City is seeking enthusiastic Customer Service Representatives (CSR) to join our team on a full-time basis. You will be the voice of our clients, delivering friendly support via phone, email, and chat, while building positive relationships.

No prior BPO experience is required as we provide comprehensive training and ongoing coaching to help you succeed. The role offers a clear entry path into customer service with opportunities for advancement.

Qualifications

• No prior BPO or customer service experience required; we provide comprehensive training.
• Excellent communication and active listening skills.
• Fluent English, both verbal and written.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other channels with professionalism and courtesy.
• Provide accurate information and resolve customer issues efficiently.
• Maintain detailed records of customer interactions and transactions in our systems.
• Follow company protocols and quality standards to ensure consistent service delivery.
• Identify and escalate complex issues to appropriate departments or supervisors when necessary.
• Process customer requests, complaints, and feedback in a timely manner.
• Contribute to a positive team environment through collaboration and support of colleagues.
• Continuously strive to improve product knowledge and customer service skills.

Skills

Strong communication

Active listening

Problem-solving

Customer-centric mindset

Multitasking

Time management

English proficiency

Education

High school diploma or equivalent

Job description

About us

Top Alliance is a leading customer service solutions provider dedicated to delivering exceptional support and service excellence to our clients across diverse industries. We pride ourselves on building a supportive, inclusive workplace where our team members can thrive and develop their careers. With a commitment to innovation and customer satisfaction, we continue to grow whilst maintaining our core values of integrity, teamwork, and dedication to service quality.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives (CSR) to join our dynamic team in Cebu City, Cebu on a full-time basis. This is an excellent opportunity for individuals looking to launch or advance their career in customer service, with no previous BPO experience required. As a CSR, you will be the voice of our clients, providing outstanding support and building positive relationships with customers whilst representing Top Alliance's commitment to excellence. This role offers an accessible entry point into the customer service industry, with comprehensive training and ongoing support to help you succeed.

Key responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other communication channels with professionalism and courtesy
• Provide accurate information and resolve customer issues efficiently and effectively
• Maintain detailed and accurate records of customer interactions and transactions in our systems
• Follow company protocols and quality standards to ensure consistent service delivery
• Identify and escalate complex issues to appropriate departments or supervisors when necessary
• Process customer requests, complaints, and feedback in a timely manner
• Contribute to a positive team environment through collaboration and support of colleagues
• Continuously strive to improve product knowledge and customer service skills

What we're looking for

• No previous BPO or customer service experience required – we provide comprehensive training
• Strong communication skills with the ability to articulate clearly and listen actively
• Excellent problem-solving abilities and a customer-centric mindset
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in English (verbal and written) – additional languages are a plus
• Patience, empathy, and a positive attitude when dealing with customers
• Computer literacy and comfort with learning new systems and software
• High school diploma or equivalent qualification
• Reliability and consistency in attendance and work performance
• Willingness to work shifts, including evenings and weekends as required

What we offer

• Competitive salary up to 28,000 PHP per month, depending on experience and performance
• Comprehensive training programme to prepare you for success in your role
• Easy and straightforward hiring process – minimal application requirements
• Opportunities for career progression and advancement within the company
• Health and wellness benefits to support your wellbeing
• Supportive team environment with experienced supervisors and mentors
• Performance incentives and bonuses based on quality metrics
• Ongoing professional development and skills training