Customer Service Pro: Growth, Impact & Rewards

Top Alliance; Pasig; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Career progression

Performance incentives

Training program

Health and wellness

Flexible scheduling

Job summary

Top Alliance is seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our Pasig City team. This full-time role involves handling calls, addressing inquiries, and delivering exceptional product information to clients.

You will maintain accurate records, follow protocols, and collaborate across departments to resolve issues while aiming to meet customer satisfaction and sales targets. Training and career growth opportunities accompany a supportive team culture.

Qualifications

• High school diploma or equivalent qualification.
• Strong verbal and written English communication.
• Ability to stay calm with upset customers.
• Proficiency with computer systems and typing.
• Flexible approach to working shift patterns.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously
• Address customer enquiries, concerns, and complaints with empathy and efficiency
• Provide accurate information about products and services to customers
• Process customer requests, orders, and transactions accurately and promptly
• Document customer interactions and maintain detailed records in the system
• Follow company protocols and procedures to ensure consistent service quality
• Collaborate with team members and other departments to resolve customer issues
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Maintain a professional demeanour and positive attitude at all times
• Meet performance targets for call handling, customer satisfaction, and sales metrics

Skills

Communication skills

English proficiency

Multitasking

Problem-solving

Typing

Education

High school diploma

Job description

Top Alliance is seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our Pasig City team. This full-time role involves handling calls, addressing inquiries, and delivering exceptional product information to clients.

You will maintain accurate records, follow protocols, and collaborate across departments to resolve issues while aiming to meet customer satisfaction and sales targets. Training and career growth opportunities accompany a supportive team culture.