CSR | SAME DAY HIRING| No Mock Call | UP TO 30K

Top Alliance; Pasig; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Career progression

Performance incentives

Training program

Health and wellness

Flexible scheduling

Job summary

Top Alliance is seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our Pasig City team. This full-time role involves handling calls, addressing inquiries, and delivering exceptional product information to clients.

You will maintain accurate records, follow protocols, and collaborate across departments to resolve issues while aiming to meet customer satisfaction and sales targets. Training and career growth opportunities accompany a supportive team culture.

Qualifications

• High school diploma or equivalent qualification.
• Strong verbal and written English communication.
• Ability to stay calm with upset customers.
• Proficiency with computer systems and typing.
• Flexible approach to working shift patterns.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously
• Address customer enquiries, concerns, and complaints with empathy and efficiency
• Provide accurate information about products and services to customers
• Process customer requests, orders, and transactions accurately and promptly
• Document customer interactions and maintain detailed records in the system
• Follow company protocols and procedures to ensure consistent service quality
• Collaborate with team members and other departments to resolve customer issues
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Maintain a professional demeanour and positive attitude at all times
• Meet performance targets for call handling, customer satisfaction, and sales metrics

Skills

Communication skills

English proficiency

Multitasking

Problem-solving

Typing

Education

High school diploma

Job description

About the role

Top Alliance is seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our growing team in Pasig City, Metro Manila. This is a full-time position offering an excellent opportunity to build a rewarding career in customer service. As a CSR, you will be the voice of our company, providing exceptional support to our clients and ensuring their satisfaction with every interaction. This role is critical to maintaining our reputation for outstanding customer service and driving client loyalty.

What you'll be doing

• Handle inbound and outbound customer calls professionally and courteously
• Address customer enquiries, concerns, and complaints with empathy and efficiency
• Provide accurate information about products and services to customers
• Process customer requests, orders, and transactions accurately and promptly
• Document customer interactions and maintain detailed records in the system
• Follow company protocols and procedures to ensure consistent service quality
• Collaborate with team members and other departments to resolve customer issues
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Maintain a professional demeanour and positive attitude at all times
• Meet performance targets for call handling, customer satisfaction, and sales metrics

What we're looking for

• High school diploma or equivalent qualification
• Strong verbal and written communication skills in English
• Ability to remain calm and composed when handling difficult or upset customers
• Excellent listening and problem-solving abilities
• Proficiency with computer systems and typing skills
• Flexible approach to working shift patterns as required
• Ability to multitask and manage time effectively in a fast-paced environment
• Willingness to learn and adapt to new systems and processes
• Previous customer service or call centre experience is preferred but not essential
• Customer-focused mindset with a genuine desire to help others

What we offer

At Top Alliance, we are committed to creating a supportive and dynamic work environment where our employees can thrive. We offer competitive compensation packages with salaries up to PHP 30,000 per month, depending on experience and performance. Our benefits include opportunities for career progression, comprehensive on-the-job training, and a collaborative team culture. We value work-life balance and provide flexible scheduling options where possible. Additionally, we offer performance incentives and bonuses, health and wellness support, and a positive workplace where your contributions are recognised and rewarded. We believe in investing in our team members' professional development and creating pathways for advancement within the organisation.

About us

Top Alliance is a dynamic customer service organisation dedicated to delivering exceptional support and solutions to our valued clients. We pride ourselves on our commitment to excellence, innovation, and employee satisfaction. With a focus on building strong customer relationships and maintaining the highest standards of service quality, Top Alliance has established itself as a trusted partner in the industry. Our company culture emphasises teamwork, continuous improvement, and creating an inclusive environment where every team member can succeed. We are passionate about developing talent and providing our employees with the skills, support, and opportunities they need to achieve their career goals.